AMS Consultant

🔥 2 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

🗣️🇩🇪 German Required

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Logo of Zalaris

Zalaris

501 - 1000 employees

Founded 2000

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Zalaris is a leading provider of HR and payroll solutions that simplifies work processes for organizations. With its PeopleHub, Zalaris delivers a comprehensive suite of services including core HR software, payroll services, time management, and talent management, all supported by local service teams. The company integrates seamlessly with existing infrastructure and offers advisory and consulting services to enhance HR efficiencies globally.

📋 Description

• Independently handle incidents, service requests, and change requests within the SAP SuccessFactors Application Management Service (2nd/3rd-level support) • Analyze, prioritize, and provide sustainable solutions for complex functional and technical issues within agreed SLAs • Provide expert customer advice on configurations, process adjustments, and further development within the relevant SuccessFactors module • Conduct root-cause analyses and derive preventive measures to ensure quality • Coordinate with SAP, internal delivery teams, and other stakeholders on cross-module topics • Support release and patch management as well as regular system updates • Create and maintain documentation, knowledge base articles, and operational manuals

🎯 Requirements

• Several years of professional experience (typically 5+ years) in SAP SuccessFactors support or implementation, ideally including several years in an AMS environment • In-depth expertise in at least one SuccessFactors module, such as Employee Central, ECP, Time Tracking, Recruiting, Onboarding, Performance & Goals, Compensation, or Learning • Experience with ticketing systems and structured AMS processes; ITIL knowledge is an advantage • Strong analytical and solution-oriented approach, including when handling complex cross-module issues • Customer- and service-oriented manner, combined with a structured and self-directed working style • Very good written and spoken German and English • SAP SuccessFactors certification(s) in the relevant module are an advantage • Willingness to travel occasionally for customer or team meetings

🏖️ Benefits

• Flexible working hours and the possibility of mobile/remote work • Individual training and certification opportunities • Flexible working models • Corporate benefits program with exclusive discounts • Edenred City Card with employer financial support • Company pension scheme and capital-forming benefits • Childcare subsidies • JobRad bicycle benefit • Health and wellness programs • Special leave for significant events • Extensive professional development opportunities • Employee referral program • Regular company events • Gifts and vouchers for special occasions

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