Service Delivery Manager, German Payroll

🔥 3 minutes ago

🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧾 Payroll

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zalaris

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Zalaris is a leading provider of HR and payroll solutions that simplifies work processes for organizations. With its PeopleHub, Zalaris delivers a comprehensive suite of services including core HR software, payroll services, time management, and talent management, all supported by local service teams. The company integrates seamlessly with existing infrastructure and offers advisory and consulting services to enhance HR efficiencies globally.

📋 Description

• Ensure the seamless delivery of HR and payroll services and achieve agreed service targets • Maintain customer relationships as the primary point of contact and ensure an excellent customer experience and high-quality service delivery • Meet contractual SLAs and monitor, report on, and analyze KPIs related to service quality and customer satisfaction • Own service-related financial metrics, including budgeting, forecasting, and cost control • Coordinate change requests, including testing, deployments, and system adjustments within the payroll platform • Ensure compliance with internal controls, policies, and regulatory standards • Lead automation initiatives such as RPA • Support transition activities between nearshore and offshore teams • Identify opportunities for cost optimization • Collaborate with other Zalaris functions and locations to ensure integrated service delivery

🎯 Requirements

• Bachelor’s or master’s degree in finance, accounting, business administration, or a related field • Professional experience with SAP and/or payroll • Experience with SAP HCM, global payroll, and partner management • Understanding of HR administration and payroll processing • Experience in outsourcing HR, finance, IT, or other business processes • Fluent German and very good English skills • Strong customer relationship management and process optimization skills • Strong business and service orientation, an analytical mindset, and a customer-focused approach

🏖️ Benefits

• Attractive and fair compensation package • Company pension plan • Wellbeing and sports programs • Flexibility to support work-life balance • Remote position with flexible working hours • Intensive working hours in August • 25 days of annual leave • Benefits partnership with Cobee • Opportunity to work with international customers and contribute to transformation projects • Pleasant working environment in a stable, international organization