Service Delivery Manager

🔥 1 minute ago

🇵🇱 Poland – Remote

💵 zł17k - zł25k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Zalaris

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Zalaris is a leading provider of HR and payroll solutions that simplifies work processes for organizations. With its PeopleHub, Zalaris delivers a comprehensive suite of services including core HR software, payroll services, time management, and talent management, all supported by local service teams. The company integrates seamlessly with existing infrastructure and offers advisory and consulting services to enhance HR efficiencies globally.

📋 Description

• Ensure the smooth delivery of HR and payroll services and achievement of agreed performance targets • Act as the central interface between Zalaris and its customers and take responsibility for relationship management • Monitor SAP-related processes and promote operational excellence and compliance • Serve as the primary customer contact, ensuring an outstanding customer experience and high-quality service delivery • Monitor, report on, and analyze service quality and customer satisfaction KPIs in accordance with contractual SLAs • Take responsibility for customer-related financial metrics, including budgeting, forecasting, and cost control • Manage change requests, including test coordination, deployments, and system adjustments within the payroll platform • Ensure compliance with internal controls, policies, and regulatory standards • Lead automation initiatives, such as RPA; support transition activities between nearshore and offshore teams; and identify cost optimization opportunities • Promote collaboration with other Zalaris functions and locations to ensure integrated service delivery

🎯 Requirements

• Bachelor’s or master’s degree in finance, accounting, business administration, or a related field • Professional experience with SAP and/or payroll • Experience with SAP HCM, global payroll, and partner management • Understanding of HR administration and payroll processing • Experience in outsourcing HR, finance, IT, or other business processes • Fluent German and very good English skills • Strong customer relationship management and process optimization skills • Strong business and service orientation, analytical mindset, and customer focus

🏖️ Benefits

• Private health insurance • Group insurance • Vacation allowance • MultiSport subsidy • Preferential rates through the MultiLife program • Partial reimbursement for English or German courses at a professional language school • Opportunity to work with international customers and contribute to transformation projects • Pleasant working environment within a stable, international organization • Remote position