Customer Success Manager

🕒 October 1

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 41 days.
• Jobs at this company usually fill in 29 days.
• Reposted once.
• No salary listed.

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Zendesk

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

💼 Consulting

📣 Marketing

📦 Logistics

💰 Grant on 2019-09

Consulting • Marketing • Logistics

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

📋 Description

• Take full ownership of customer relationships throughout the lifecycle, from onboarding and outcome realization to renewal • Proactively manage customer health, retention, advocacy, and value delivery • Design and execute success plans and coordinate onboarding with Professional Services • Champion Zendesk’s AI and automation capabilities to accelerate product adoption and value realization • Partner with customers to articulate ROI, provide tailored adoption roadmaps, and celebrate success • Advise technical and non-technical stakeholders on solution fit, configuration, and integration • Identify expansion opportunities, lead renewals based on demonstrated business impact, and drive revenue growth • Analyze customer data and health metrics to identify trends, prioritize accounts, forecast renewals, and surface risks and opportunities • Build strategic customer partnerships, facilitate long-term success planning, foster executive relationships, and collaborate cross-functionally

🎯 Requirements

• Minimum of 5+ years of related experience in Customer Success / Experience • Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS, including customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting • Bachelor’s degree in a relevant field such as Business, Engineering, or Computer Science • Experience supporting and driving adoption of SaaS or AI-powered solutions in customer-facing roles • Ability to influence stakeholders at all organizational levels, internally and externally • Proficiency with customer success tools such as Gainsight and basic quantitative analysis • Strong program/project management and multitasking skills • German at native level • English at business level • Strong technical understanding of SaaS/AI, Zendesk products, AI features, integrations, and scalability • Analytical capability and ability to interpret customer usage data, monitor health scores, quantify adoption impact, and prioritize actions based on analysis

🏖️ Benefits

• Hybrid way of working, with flexibility to work remotely for part of the week • Inclusive workplace experience • Equal opportunity employment • Reasonable accommodations for applicants with disabilities and disabled veterans

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