Customer Success Analyst – Accounts Receivable and Claims Denials Appeals

Job not on LinkedIn

🔥 2 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Accounts Receivable

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ZG Soluções

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

ZG Soluções is a Brazilian software company that provides cloud-based revenue cycle and claim-denial management solutions for healthcare providers. Its products include an automated hospital billing control system (Zero Glosa), an XML TISS billing transmission platform (ZG Transmissão), and compliance analytics for receivables (ZG Conformidade). The company focuses on optimizing hospital, clinic, and laboratory billing workflows, reconciliation, and reporting to reduce lost revenue and accelerate collections.

📋 Description

• Proactively manage a portfolio of clients, prioritizing accounts according to criticality and growth potential • Ensure compliance with the department’s processes and playbooks • Keep interactions and action plans updated in the CRM • Participate in Customer Success team rituals and support continuous process improvement • Prepare quarterly account plans with objectives shared with the client • Map success metrics and create action plans to achieve business objectives • Advise clients on best practices for using the solutions • Deliver training and enablement sessions • Lead strategic meetings and present performance reports • Build relationships with decision-makers, from operations to executive leadership • Conduct periodic on-site visits • Act as the primary point of contact and customer advocate within ZG • Map decision-makers at all levels of each account • Monitor account health indicators and prevent dissatisfaction and churn • Identify expansion opportunities and route them according to company processes

🎯 Requirements

• At least 3 years of experience in hospital accounts receivable, claims denials appeals, or medical billing audit • Experience reviewing payer remittance statements • Experience identifying and classifying administrative and technical claim denials • Experience preparing and submitting appeals • Experience reconciling payments and managing delinquent accounts • Experience building relationships with managers and executive leadership • Ability to translate operational data into financial impact • Intermediate to advanced spreadsheet skills, including pivot tables, VLOOKUP, and filters • Clear, assertive verbal and written communication • Reside in São Paulo or the metropolitan area • Availability for frequent business travel • Appropriate setup for working in a home-office environment • Experience in Customer Success, account management, implementation, or consulting in healthtech or hospital management software is a plus • Experience negotiating claim denials directly with payers is a plus • Knowledge of hospital systems such as Tasy, MV, and Smart is a plus • Familiarity with data analysis, BI tools, and AI applications is a plus

🏖️ Benefits

• Flexible Caju benefits card (meal and food allowances) • Health insurance plan • Dental plan • Workplace exercise program • Birthday day off • Home-office allowance • Partnerships with educational institutions (IPOG and WiseUp) • Wellhub/Gympass • 40-hour workweek, with a 2-hour lunch break and flexible hours