Director, Customer Solutions & Success

🔥 15 hours ago

🇲🇾 Malaysia – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ziff Davis

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1927

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 $650M Post-IPO Debt on 2017-06

Consulting • Healthcare • Marketing

Ziff Davis is a multi-billion dollar digital media and internet company, home to over 40 leading brands in technology, shopping, gaming and entertainment, connectivity, health and wellness, cybersecurity, and martech. With a focus on mergers and acquisitions, Ziff Davis has deployed around $3 billion in capital, leveraging its deep industry knowledge, technological expertise, and investment acumen. The company is committed to corporate responsibility, emphasizing diversity, equity, and inclusion, as well as environmental, social, and governance practices. Ziff Davis serves millions of customers worldwide, offering a diverse range of digital media and internet services.

📋 Description

• Own the global strategy and operating model for Customer Solutions & Success across regions • Lead Directors and Senior Managers, building a strong, scalable leadership bench • Define how Ookla engages customers across the solution lifecycle—from pre-sales value demonstration to adoption, renewal readiness, and expansion • Establish and govern global standards for value articulation, technical storytelling, and solution demonstration • Oversee shared-pool engagement models with Network Intelligence and Services to ensure efficient, high-impact coverage, partnering with Services for implementation and delivery execution • Partner with Sales, Product, Engineering, and Executive Leadership to align customer strategy with company priorities • Represent the voice of the customer and the market at the executive level, shaping roadmap, investment, and go-to-market decisions • Drive measurable outcomes across retention, expansion enablement, customer advocacy, and long-term value realization

🎯 Requirements

• 18+ years of experience in Telco, ISP, or enterprise-level technology environments, spanning customer success, solutions, or go-to-market leadership roles, with close partnership to services organizations • Proven track record of scaling global or multi-regional customer-facing organizations • Deep credibility in telecom, connectivity, or data-driven technology platforms • Demonstrated ability to influence executive stakeholders and lead through complexity and change • Strong strategic mindset paired with operational discipline • Experience defining and scaling customer engagement models, success frameworks, and value demonstration standards • Passion for building high-performing organizations that deliver measurable customer outcomes