Zip
201 - 500 employees
Founded 2020
💳 Fintech
☁️ SaaS
🏢 Enterprise
Fintech • SaaS • Enterprise
Zip is an innovative AI-powered procurement orchestration platform based in San Francisco, CA. It specializes in streamlining the procurement process by providing solutions such as Intake-to-Procure and Procure-to-Pay, enabling organizations to automate purchasing requests, manage vendor relationships, and achieve better visibility into spending. Zip's comprehensive platform aims to enhance efficiency and reduce costs for businesses of various sizes across multiple industries, including life sciences, financial services, and technology.
Senior Customer Success Manager – Technical Account Manager
🔥 3 minutes ago
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Zip
201 - 500 employees
Founded 2020
💳 Fintech
☁️ SaaS
🏢 Enterprise
Fintech • SaaS • Enterprise
Zip is an innovative AI-powered procurement orchestration platform based in San Francisco, CA. It specializes in streamlining the procurement process by providing solutions such as Intake-to-Procure and Procure-to-Pay, enabling organizations to automate purchasing requests, manage vendor relationships, and achieve better visibility into spending. Zip's comprehensive platform aims to enhance efficiency and reduce costs for businesses of various sizes across multiple industries, including life sciences, financial services, and technology.
📋 Description
• Manage Zip’s rapidly growing enterprise customer base across industries • Help largest customers drive procurement success on the Zip platform • Define customer business outcomes and continuously partner with customers to deliver them • Advise customers on procurement and educate and enable them on Zip’s platform and procurement best practices • Identify champions and build relationships with stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance • Maintain customer engagement and satisfaction with focus on adoption and loyalty • Manage customer health and mitigate account risks using data-driven adoption metrics • Partner with Product and Engineering to translate customer business needs into solutions while managing expectations • Train and empower customers to become product specialists and increasingly self-sufficient • Partner with the Renewals team to achieve target GRR • Own post-implementation technical health and provide hands-on support for product adoption and enablement • Continuously improve Customer Success assets and processes
🎯 Requirements
• 8+ years of relevant work experience in customer-facing customer success, technical account management, or strategic consulting • B2B SaaS experience in a high-paced environment is a benefit • Prior SaaS implementation experience • Procurement, sourcing, or vendor management background • Familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday, etc.), CLM, GRC, JIRA, and ServiceNow workflow management tools • Excellent interpersonal skills and ability to establish quick rapport and trust with customers • Strong project management skills • Creative problem-solving and attention to detail • Business process orientation and ability to think about workflow efficiency, including diagrams and conditionally based logic • Proactive team-player mindset and willingness to identify process gaps and help wherever needed • Payments software experience and experience working with CFOs, Controllers, Accounts Payable, or Accounts Receivable roles are nice to have • Experience with SaaS workflow management tools and low-code/no-code configuration is nice to have • Experience in a top-tier consulting firm or an MBA is nice to have
🏖️ Benefits
• Start-up equity • Team building events & happy hours • Flexible PTO • Apple equipment plus home office budget
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