Connectivity Specialist – Service Delivery

🕒 vor 17 Tagen

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟢 Junior

🟡 Mittelstufe

🚫👨‍🎓 Kein Abschluss erforderlich

👻 Geisterscore 10%

Was es bedeutet: wie wahrscheinlich diese Stelle offen bleibt, ohne dass aktiv eingestellt wird.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

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11:11 Systems

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2020

🏢 Unternehmen

🔒 Cybersecurity

🤝 B2B

💰 Private equity im 2021-10

Enterprise • Cybersecurity • B2B

11:11 Systems ist ein Anbieter von Managed Cloud und IT-Resilienz, der eine preisgekrönte, widerstandsfähige Cloud-Plattform betreibt. Das Unternehmen bietet Managed Public und Private Cloud, Hochleistungs-Object Storage, Backup und Disaster-Recovery-as-a-Service (DRaaS), Manage Security Services (MDR, SIEM, EDR, Zero Trust) sowie Netzwerklösungen (SD-WAN, SASE, Multi-Cloud-Konnektivität) an, sowie Beratungs- und Kontinuitätsdienste für Unternehmenskunden. 11:11 positioniert sich als VMware Pinnacle Partner und betont die Modernisierung, den Schutz und das Management von unternehmenskritischen Workloads für Organisationen in regulierten Branchen.

Beschreibung

• Own and drive end-to-end delivery of telecommunications and connectivity services for customers • Coordinate delivery of DIA, EPL, internet services, NIDs, public cloud direct-connects, wireless LTE, and dark fiber • Manage the circuit delivery lifecycle from order acceptance through installation, turn-up, testing, and service acceptance • Manage simultaneous connectivity deployments, from single-site installations to complex multi-site rollouts • Serve as primary customer contact during circuit delivery with proactive communication and status updates • Collaborate with network deployment engineers, project managers, carrier management, data center operations, carriers, vendors, remote hands teams, and field technicians • Schedule and oversee on-site technicians performing hardware installation, circuit turn-up, testing, cross-connect verification, and troubleshooting • Provide scope, site details, and installation instructions to carrier and third-party technicians • Track carrier milestones including site surveys, local loop provisioning, cross-connects, testing, and service activation • Coordinate customer access, remote hands, field dispatch, and data center meet-me room or cross-connect work • Manage MACD requests for existing circuits and connectivity services • Triage and route repair, billing, and service inquiries • Maintain complete, accurate, and auditable circuit records, milestones, notes, and documentation • Identify risks, delays, and dependencies and drive resolution • Follow delivery standards, best practices, company policies, data privacy practices, compliance training, and data handling procedures • Improve delivery processes, time-to-install, and customer outcomes • Handle administrative, documentation, reporting, and billing-readiness tasks • Perform additional duties as assigned

🎯 Anforderungen

• Bachelor’s degree preferred with 4+ years of equivalent hands-on experience in telecommunications or connectivity service delivery • 2+ years of experience coordinating service delivery efforts, including managing or directing field technicians, carrier resources, and cross-functional teams • Familiarity with routers, switches, NIDs, and SD-WAN appliances • Strong working knowledge of telecommunications services and circuit delivery, including DIA, EPL/EVPL, internet and last-mile access, NIDs, dark fiber, public cloud direct-connects, wireless LTE, and data center cross-connects and meet-me room processes • Familiarity with delivery SLAs, standard installation intervals, and service activation timelines • Experience managing on-site installations, technician dispatch, and coordination across multiple vendors and locations • Strong proficiency with Microsoft products, including Microsoft and Microsoft Outlook • ServiceNow experience is a plus • SharePoint, IRA, remote hands coordination, field technician dispatch and oversight, ISP/OSP construction exposure, carrier last-mile ordering and provisioning, and AWS or other public/private cloud provider experience preferred • Strong customer-facing communication skills • Excellent organization and attention to detail; ability to manage multiple concurrent deployments • Ability to work in a time-sensitive, high-volume environment, sometimes outside normal business hours • Ability to work independently while collaborating effectively across teams • Must be legally eligible to work in the United States without visa sponsorship • Ability to perform each essential function satisfactorily; reasonable accommodation may be provided for qualified individuals with disabilities

🏖️ Vorteile

• Full-time remote work • Professional growth opportunities • Reasonable accommodation for qualified individuals with disabilities