Customer Service Specialist

🕒 vor 6 Monaten

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1840 & Company

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2014

📦 Logistik

📣 Marketing

✈️ Reisen

Logistics • Marketing • Travel

1840 & Company ist eine globale Talentakquisitionsfirma, die sich auf Workforce-Management-Lösungen spezialisiert hat, einschließlich Personalbeschaffung, Outsourcing und Compliance-Management. Sie helfen Unternehmen, ihre Teams effizient aufzubauen, indem sie Zugang zu geprüften Talenten in verschiedenen Sektoren in über 150 Ländern bieten. Ihre Dienstleistungen umfassen Geschäftsprozess-Outsourcing, Recruitment Process Outsourcing, Lohn- und Gehaltsabrechnung und Talentakquise, die auf spezifische Branchenbedürfnisse zugeschnitten sind.

Beschreibung

• Manage and respond to customer support tickets within HubSpot Service Hub • Communicate with customers via email, live chat, and support inboxes • Troubleshoot and resolve customer issues, escalating when appropriate • Maintain accurate ticket statuses, notes, and customer records • Follow established SLAs, workflows, and support processes • Identify recurring issues and flag trends to internal teams • Collaborate with Marketing, Product, and Operations teams as needed • Update knowledge base articles and internal documentation • Ensure all customer interactions meet brand and quality standards • Assist with onboarding, account questions, and general platform guidance • Perform accurate and consistent B2B data entry within HubSpot, including companies, contacts, deals, tickets, and custom objects • Maintain data integrity by standardizing fields, enforcing naming conventions, and validating required properties • Import, clean, deduplicate, and update large datasets using HubSpot tools and CSV workflows • Manage and maintain custom properties to support reporting, segmentation, and lifecycle tracking • Build and maintain dashboards and reports to support leadership, sales, marketing, and customer service teams • Track KPIs related to pipeline performance, ticket resolution, SLAs, onboarding progress, and customer health • Support B2B reporting needs including account-level views, deal stages, revenue tracking, and trend analysis • Identify data gaps, inconsistencies, or reporting issues and proactively recommend improvements • Collaborate with cross-functional teams to ensure CRM data aligns with operational workflows and business goals • Document data standards, reporting logic, and processes to ensure consistency and scalability

🎯 Anforderungen

• Hands-on experience using HubSpot Service Hub • Strong written and verbal communication skills • Experience working in a ticket-based support environment • Ability to prioritize and manage multiple requests simultaneously • High attention to detail and process adherence • Customer-first mindset with problem-solving skills • Comfortable working with CRM data and workflows