Service Manager – IoT

🕒 vor 6 Monaten

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1NCE

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2017

📡 Telekommunikation

🚗 Transport

💰 Venture Round im 2022-06

Telecommunications • IoT • Transport

1NCE ist ein führender Anbieter von gemanagten Konnektivitätsdiensten, die für IoT-Anwendungen mit geringer Bandbreite wie GPS-Tracking entwickelt wurden. Das Unternehmen bietet mit der 1NCE IoT Lifetime Flat ein einzigartiges und disruptives Preismodell, das es Kundinnen und Kunden ermöglicht, ihre IoT-Geräte für 10 Jahre für nur 10 US-Dollar zu verbinden. 1NCE arbeitet mit führenden Telekommunikationsanbietern zusammen, um Tier-1-Konnektivität und eine breite Abdeckung in 173 Ländern sicherzustellen und unterstützt verschiedene Mobilfunkstandards, darunter 2G, 3G, 4G und LTE-M. Die Services und Produkte – wie robuste IoT-SIM-Karten und -Chips – bedienen vielfältige Branchen, darunter Transport, Landwirtschaft, Gesundheitswesen und Unterhaltungselektronik, und ermöglichen eine nahtlose und kosteneffiziente IoT-Integration weltweit.

Beschreibung

• You manage Service Delivery performance on a tactical level according to defined SLAs • You ensure high-quality service by managing 1NCE service providers in line with SLAs • You define and continuously optimize service processes based on ITIL and the AWS Cloud Adoption Framework (AWS CAF) • You contribute to the development and refinement of Key Performance Indicators (KPIs) to drive service excellence • You are responsible for steering the further development of all 1NCE support tools relevant to service processes • You monitor service delivery, track compliance with agreed service levels, and prepare comprehensive service level reports • You conduct regular review meetings with partners, key accounts, and service providers • You support internal 1NCE teams in designing contractual and financial elements

🎯 Anforderungen

• You have completed a degree in Informatics, Computer Science, or a closely related field • You are familiar with ITIL and/or the AWS Cloud Adoption Framework (AWS CAF) • You bring experience as a Service Manager • A strong background in telecommunications is highly beneficial, though experience from an IT-focused environment is equally valuable • You enjoy conceptual work and are eager to deepen your passion for digital innovations, modern cloud service architectures, and agile methodologies • You are capable of making accurate effort and requirement estimations • You can present complex technical solutions in a simple and understandable way • You work effectively as part of a team and maintain a strong customer focus • You communicate clearly, demonstrate strong self-assertion when needed, and maintain a professional presence across different stakeholders • You have strong English language skills, with fluency at a C1 level in both speaking and writing

🏖️ Vorteile

• Short decision-making paths and a lot of creative freedom - with us you can really get involved and help shape the future • A work environment defined by respect, close and informal communications among teams, departments, and management • Plenty of space for new ideas and strategies where self-started individuals are highly valued and work effort is not measured in time but in results • Working on cutting-edge technologies • Flexible working models to accommodate work-life balance • Work around the globe program • Nilo.Health platform for your well-being • 26 days of paid annual leave • Global and local events to strengthen our team spirit and have fun together • And many more depending on your location (e.g. gym membership, transportation allowance, language courses, pension scheme, etc.)