Contact Center Representative – IHA Scheduling Team

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Advantmed

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2005

⚕️ Krankenversicherung

☁️ SaaS

💰 Venture Round im 2016-12

Healthcare Insurance • SaaS

Advantmed ist ein Unternehmen, das sich auf die Verbesserung der Leistung von Gesundheitsorganisationen durch integrierte Lösungen für Risikoadjustierung, Qualitätsverbesserung und Gesundheitsbewertungen konzentriert. Ihre marktführende Plattform Elevate^ bietet Gesundheitsdienstleistern und -plänen Echtzeit-Daten-Transparenz und Einblicke, die datengesteuerte Entscheidungsfindung und eine verbesserte Patientenversorgung ermöglichen. Sie bedienen Gesundheitspläne und -anbieter, indem sie Werkzeuge anbieten, um die Datenpräzision zu erhöhen, Versorgungslücken zu schließen und eine ordnungsgemäße Vergütung sicherzustellen, was letztendlich die finanzielle Leistung und das Patientenergebnis verbessert. Mit über 2. 000 Mitarbeitern ist Advantmed bestrebt, unvergleichliche Genauigkeit und Transparenz in ihren Gesundheitslösungen zu bieten.

Beschreibung

• Answering or making calls to members to book appointments for their no-cost In-home Health Assessments • Learn about and address customer needs, complaints, or other service issues. • Responding efficiently and accurately to callers, explaining possible solutions/rebuttals, and ensuring that customers feel supported and valued. • Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed. • Building lasting relationships with customers and other call center team members based on trust and reliability. • Utilizing software, databases, scripts, and tools appropriately. • Understanding and striving to meet or exceed call center metrics while providing excellent, consistent customer service • Making sales or recommendations for products or services that suit client needs better. • Taking part in training and other learning opportunities to expand knowledge of the company and position. • To be available on meetings on camera as and when needed • Adhering to all company policies and procedures. • Additional ad-hoc tasks as assigned by the Call Center Supervisor

🎯 Anforderungen

• Outgoing personality and sales approach • Solid work history, citing any recognition and promotion • Ability to thrive in a fast-paced, energetic environment doing multi-tasking on the system while talking to the customer on the phone • Customer service or other directly related experience is a plus • Ability to collaborate and be a team player • Various software and data entry proficiency, including MS Office • Ability to type 40Wpm, 60Wpm is preferred • Strong communication and time management skills • Supreme ability to demonstrate customer empathy and build a connection with excellent customer diplomacy skills • Problem solver, ability to multi-task, think creatively, and escalate issues and ideas to solve these issues • Honesty and integrity • **Competency** • Excellent attendance and work record • Ability to professionally articulate customer call scripts • Exceptional customer service and active listening skills • Ability to empathize and manage personal emotions • Ability to function as an effective team member • Ability to internalize and follow protocols/guidelines • Demonstrate excellent oral and written communication skills; correct spelling is a must • Strong time management skills and decision-making skills • Strong computer skills required • Must have a working knowledge of MS Office applications: Word, Excel, and Outlook • Ability to be flexible with schedule (between hours of 6 am PST - 6 pm PST Monday through Friday, possible Saturday hours) and adapt to change.