Senior Client Success – Delivery Manager

🕒 vor 26 Tagen

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $110.000 - $130.000 / Jahr

⏰ Vollzeit

🟠 Senior

🏆 Customer Success

Jetzt Bewerben

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AOA

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2019

🛍️ eCommerce

🤝 B2B

🤖 Künstliche Intelligenz

eCommerce • B2B • Artificial Intelligence

AOA ist eine kreative Technologieagentur, die sich auf Handel, KI und B2B-Marken spezialisiert hat. Sie entwerfen und bauen leistungsstarke Shopify-Stores, führen großangelegte Shopify-Migrationen durch und integrieren Unternehmenssysteme (ERP, CRM, 3PL), um einheitliche Handelslösungen zu schaffen. AOA bietet außerdem Strategie, Design, Entwicklung, Optimierung und maßgeschneiderte KI-Tools für Kunden vom mittleren Markt bis hin zu Großunternehmen und bietet kontinuierliche Unterstützung und Wachstumsbindung.

Beschreibung

• Own the post-sale relationship with senior client stakeholders, including CEOs, CMOs, Digital leaders, and eCommerce leaders. • When stakeholders rotate, re-onboard new decision-makers quickly to maintain momentum, context, and trust. • Support renewals and transitions by maintaining high-trust relationships and a clear value narrative. • Own monthly client health scoring across every active account and lead intervention on at-risk accounts. • Run client cadences, milestone reviews, and strategic reviews with lightweight value reporting, clear written recaps, and thoughtful conversations around cost, scope, value, and ROI. • Create a “no surprises” client experience by surfacing risks early, communicating changes proactively, and bringing options before problems land. • Run monthly sprint operations and capacity planning, allocating team capacity to client commitments and keeping sprints in balance. • Drive cross-discipline accountability across design, development, and strategy. • Manage scope additions and change orders so client commitments and team capacity stay in balance. • Lead onboarding and kickoff for every new project.

🎯 Anforderungen

• 3+ years in a senior client-facing delivery role at a digital design, development, marketing, or eCommerce agency. Direct agency experience is required. • 6+ years in a project management, account management, or client success role at a digital design, development, marketing, or eCommerce agency. • Demonstrated success managing multi-project client portfolios with a high degree of ownership. • Demonstrated experience navigating scope, timeline, quality, budget, or priority conversations with clients. • Strong operational discipline. You maintain clear systems for tasks, owners, decisions, due dates, dependencies, and follow-through. • Ability to balance both sides of the role: the relationship-building and communication craft of Client Success, and the operational delivery oversight of Project Management. • Strong AI fluency. You use AI tools regularly to improve the quality, speed, clarity, or consistency of your work. • Experience working with digital products, such as websites, apps, eCommerce experiences, SaaS platforms, or custom software. • Comfort using ClickUp or similar project management platforms to manage delivery operations, sprint flow, task visibility, and client reporting. • Excellent written and verbal communication. You can run a strong client meeting, write a clear recap, manage expectations thoughtfully, and adjust your tone to the moment. • US-based and available during Central Time business hours. • Strong written and spoken English.

🏖️ Vorteile

• 401(k) with company matching • Health, dental, vision, and life insurance • Unlimited PTO • Every other Friday off. Our office closes, giving the team a built-in long weekend twice a month.