Clinical Support Specialist – Behavioral Health

🕒 vor 20 Tagen

🗽 New York – Remote

🗽 New York – Remote

💵 $22 - $28 / Stunde

⏰ Vollzeit

🟢 Junior

💝 Kundenservice

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

aptihealth

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

⚕️ Krankenversicherung

🧘 Wellness

💰 €50.000.000 Series B im 2021-11

Healthcare Insurance • Wellness

aptihealth ist ein Gesundheitsunternehmen, das sich darauf konzentriert, die psychische Gesundheitsversorgung durch integrierten Zugang zu personalisierten Dienstleistungen im Bereich der psychischen Gesundheit zu transformieren. In Zusammenarbeit mit Krankenkassen und Systemen bietet aptihealth umfassende Betreuung für Kinder, Jugendliche und Erwachsene mit unterschiedlichen Psychotherapiebedarfen, von leichten Symptomen bis zu schweren und anhaltenden psychischen Erkrankungen. Mit praktischer Videotherapie, Medikamentenmanagement und 24/7 Unterstützung bietet aptihealth seinen Mitgliedern einen schnellen Weg zur Genesung der psychischen Gesundheit und stellt sicher, dass sie proaktive und koordinierte Betreuung erhalten.

Beschreibung

• Support therapists by coordinating scheduling, appointment management, and patient outreach to maximize access to care and continuity of treatment • Conduct outreach to re-engage inactive patients and assist with follow-up appointment scheduling • Monitor and triage incoming patient communications, escalating clinical or safety concerns to licensed staff in accordance with established protocols • Assist with safety-related documentation and care coordination to support timely, appropriate patient care • Prepare, track, and manage clinical and administrative documentation, including release forms, disability/FMLA paperwork, and other patient-related records • Coordinate referrals to internal clinical services and monitor progress to ensure seamless patient transitions • Support post-hospitalization follow-up scheduling and other initiatives that promote quality outcomes and continuity of care • Serve as a liaison between patients, therapists, clinical leaders, and operational teams to facilitate effective communication and problem resolution • Maintain accurate records and ensure compliance with organizational, regulatory, and confidentiality requirements • Participate in team meetings and collaborate with interdisciplinary care teams to support high-quality patient care and operational excellence

🎯 Anforderungen

• Bachelor’s degree in Social Work (BSW) or a related field from an accredited institution required • Minimum of 1 year of experience in behavioral health, care coordination, case management, patient support, or a related healthcare setting • Working knowledge of behavioral health conditions, patient engagement best practices, professional boundaries, and clinical escalation procedures • Ability to remain calm, professional, and solution-oriented when managing sensitive patient situations or escalating safety concerns • Strong written and verbal communication skills, with the ability to engage effectively and empathetically with patients and interdisciplinary care teams • Proficiency with electronic health records (EHRs), telehealth platforms, and other healthcare technology tools • Demonstrated ability to work independently, exercise sound judgment, and maintain accountability in a remote work environment

🏖️ Vorteile

• Comprehensive Medical, Dental, and Vision plans available • Paid Time off, Sick Time and Paid Company Holidays • 401k Retirement Savings Program with 2% Company matching • Voluntary Life Insurance • Employee Assistant Program (EAP) • Competitive Salary • Work from home