Director, IT Commercial Systems and CRM Operations – Global Commercial Technology

🕒 vor 18 Tagen

🏄 California – Remote

🏄 California – Remote

💵 $172.500 - $232.500 / Jahr

⏰ Vollzeit

🔴 Experte

⚙️ Operations

👻 Geisterscore 1%

Was es bedeutet: wie wahrscheinlich diese Stelle offen bleibt, ohne dass aktiv eingestellt wird.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

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BeOne Medicines

WebsiteLinkedInAlle Stellen

10.000+ Mitarbeiter

Gegründet 2010

🧬 Biotechnologie

🏥 Gesundheitswesen

💊 Pharmazie

Biotechnology • Healthcare • Pharmaceuticals

BeOne Medicines ist ein globales Onkologieunternehmen mit Sitz in der Schweiz, das innovative Therapien entdeckt und entwickelt, die für Krebspatientinnen und -patienten weltweit erschwinglicher und besser zugänglich sind. Mit einem Portfolio, das Hämatologie und solide Tumoren abdeckt, beschleunigt BeOne die Entwicklung seiner vielfältigen Pipeline neuartiger Therapeutika durch interne Kompetenzen und Kooperationen. Mit einem globalen Team von mehr als 11.000 Mitarbeitenden auf sechs Kontinenten setzt sich das Unternehmen dafür ein, den Zugang zu Arzneimitteln für deutlich mehr Patientinnen und Patienten, die sie benötigen, grundlegend zu verbessern.

Beschreibung

• Lead operational management of US and JPAC commercial technology platforms supporting Sales, Medical Affairs, Market Access, Marketing, Omnichannel Engagement, and Customer Experience • Partner with business stakeholders to establish technology roadmaps aligned with corporate and commercial objectives • Advise senior business leaders and translate strategic priorities into scalable technology solutions • Drive continuous improvement to enhance platform performance, user experience, and operational efficiency • Provide operational oversight for field-enabling CRMs and related commercial technology platforms • Establish governance for enhancements, configuration changes, integrations, and platform upgrades • Oversee system health monitoring, issue resolution, incident management, and root-cause analysis • Manage stakeholder relationships, requirements gathering, prioritization, and demand management • Communicate technology investments, risks, dependencies, and delivery progress to executives • Establish and govern release management processes across environments and business functions • Lead platform release planning and execution, including testing, validation, training, and communication • Implement change management, deployment governance, and operational readiness practices • Apply architectural principles and review CRM solution designs, integrations, data models, and enhancements • Ensure compliance with industry best practices, regulatory requirements, security standards, and data governance policies • Define and monitor SLAs, KPIs, and operational metrics • Drive risk management, business continuity, and platform resiliency initiatives • Lead vendor management activities with managed service providers, implementation partners, and software vendors • Identify automation, process optimization, and cost-reduction opportunities • Lead, mentor, and develop IT professionals and external partners • Manage staffing strategies, succession planning, performance management, and professional development • Build high-performing teams supporting global commercial operations • Lead evaluation, selection, and implementation planning for the next-generation CRM platform • Lead operational readiness and transition planning for migration from the legacy CRM platform • Deliver CRM deployment milestones on schedule and within budget while maintaining stability, compliance, stakeholder satisfaction, and adoption • Develop a multi-year roadmap for CRM and commercial technology operations

🎯 Anforderungen

• Bachelor's degree in Information Technology, Computer Science, Engineering, or Business • 10+ years of progressive IT experience, including leadership roles supporting commercial systems within the pharmaceutical industry • 5+ years of people leadership experience managing technical/business-facing teams • Deep experience in Salesforce, Veeva, or similar CRMs within regulated environments • 10+ years of hands-on experience in CRM technologies • Expertise in Veeva CRM, Veeva Vault CRM, Salesforce Life Sciences Cloud, and associated commercial technology ecosystems • Experience leading or supporting CRM transformation programs in pharmaceutical or life sciences organizations • Experience managing CRM migration activities, including business process redesign, data migration, integration modernization, user adoption, change management, and post-deployment stabilization • Experience evaluating CRM platforms, technology selection, vendor assessment, roadmap development, and transition planning • Proven experience managing application operations, release management, platform governance, and stakeholder engagement • Strong understanding of pharmaceutical commercial processes, including Sales, Medical Affairs, Marketing, and Omnichannel Engagement • Experience managing external vendors, managed services providers, or integrated service providers • Excellent executive communication, presentation, negotiation, and influencing skills • Understanding of AI, machine learning, customer intelligence, and digital engagement capabilities • Experience supporting global commercial organizations across multiple regions and markets • Knowledge of pharmaceutical compliance requirements, including GxP, GDPR, HIPAA, and promotional review processes • Experience with Marketing Automation, Customer Data Platforms, Identity & Consent, Data Warehousing, Analytics, and Integration Platforms • Ability to balance strategic initiatives with day-to-day operational responsibilities • Minimal to moderate travel required, estimated at 10% • Master's degree and Salesforce, Veeva, ITIL, Agile, PMP, or Architecture-related certifications are preferred qualifications, not required

🏖️ Vorteile

• Annual bonus plan eligibility for Non-Commercial roles or incentive compensation plan eligibility for Commercial roles • Discretionary equity awards • Employee Stock Purchase Plan • Medical • Dental • Vision • 401(k) • FSA/HSA • Life Insurance • Paid Time Off • Wellness • Reasonable accommodation for applicants with disabilities and other protected individuals