Manager – Client Operations

Stelle nicht auf LinkedIn

🔥 vor wenigen Sekunden

🌐 Deutschland, Indien, +1 weitere Länder – Remote

🇩🇪 Deutschland – Remote 🇮🇳 Indien – Remote 🇵🇭 Philippinen – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🤝 Kundenpartner

👻 Geisterscore 10%

Was es bedeutet: wie wahrscheinlich diese Stelle offen bleibt, ohne dass aktiv eingestellt wird.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

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Cielo Talent

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

🏥 Gesundheitswesen

📦 Logistik

👥 HR Tech

Healthcare • Logistics • HR Tech

Cielo Talent ist ein globaler Partner für Talentakquise, der eine Bandbreite an Lösungen in den Bereichen Recruitment Process Outsourcing, Contingent Workforce Management und Talent Acquisition Consulting anbietet. Das Unternehmen nutzt fortschrittliche Technologien, einschließlich KI, um maßgeschneiderte Lösungen für Unternehmen bereitzustellen, die spezifische Talentbedarfe decken möchten. Mit einem starken Fokus auf Diversity, Equity & Inclusion (DEI) arbeitet Cielo weltweit mit Organisationen zusammen, um ihre Strategien zur Talentgewinnung zu verbessern. Cielo ist in verschiedenen Branchen tätig, darunter Gesundheitswesen, Life Sciences und Technologie, und liefert effektive und effiziente Recruiting-Lösungen.

Beschreibung

• Analyze operational and recruitment data to identify performance trends, risks, opportunities, and improvement areas • Translate complex metrics into actionable business insights and recommendations • Develop reporting narratives and executive summaries for decision-making • Partner with Reporting and Client Services teams to align data with business objectives • Support Monthly Business Reviews, Quarterly Business Reviews, and operational governance discussions • Conduct operational audits covering recruitment processes, Workday usage, service delivery standards, and client requirements • Monitor compliance across recruitment workflows, candidate management processes, and operational activities • Identify process gaps, compliance risks, and inefficiencies through structured reviews and root-cause analysis • Develop and drive corrective action plans • Maintain governance documentation, SOPs, and process controls • Lead continuous improvement initiatives and optimize workflows • Facilitate process mapping and support process redesign • Establish best practices and improve process standardization • Monitor improvement effectiveness and measure business impact • Support workforce planning, forecasting, capacity management, and resource allocation • Analyze productivity, utilization, staffing, SLA, and operational performance data • Partner with leadership to identify resource risks and capacity gaps • Build partnerships with Client Service Leaders, Reporting teams, Shared Services, and operational stakeholders • Communicate performance, risks, and improvement opportunities • Influence decision-making through data and operational insights • Drive adoption of new processes, tools, and ways of working • Develop SOPs, process documentation, job aids, and operational communications • Facilitate training and knowledge-sharing activities • Support process changes, operational expansions, and transformation initiatives • Monitor adoption and sustained process compliance

🎯 Anforderungen

• Bachelor’s degree required • Minimum 5 years' experience in Recruitment Operations, Talent Acquisition Operations, Client Operations, Workforce Planning, Operational Excellence, Business Operations, Shared Services Operations or related operational functions • Experience conducting audits, governance reviews, compliance monitoring, or process adherence activities • Experience creating SOPs, process documentation, governance frameworks, or operational playbooks • Experience working with complex stakeholder groups and competing priorities • Experience using data and analytics to improve operational performance and drive decision-making • Experience supporting recruitment, RPO, workforce solutions, or service-based operational environments preferred • Experience with Workday, ATS platforms, workforce planning tools, Power BI, Tableau, or similar reporting technologies preferred • Strong analytical and problem-solving skills • Ability to identify process inefficiencies and independently implement practical solutions • Strong operational governance and compliance mindset • Experience conducting root-cause analyses and driving corrective actions • Excellent communication and stakeholder management skills • Ability to influence without direct authority • Strong process documentation and SOP development capability • Experience facilitating operational reviews and governance discussions • Strong project coordination and change management skills • Advanced Excel and PowerPoint skills • Experience working with reporting tools, dashboards, and operational analytics platforms • Highly proactive, organized, and comfortable operating in an environment with changing priorities and multiple stakeholders

🏖️ Vorteile

• Remote work • APAC standard hours with flexibility for occasional cross-regional collaboration