Senior Customer Success Manager

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Cofactr

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

☁️ SaaS

🔧 Hardware

🏢 Unternehmen

💰 €2.900.000 Venture Round im 2023-09

SaaS • Hardware • Enterprise

Cofactr ist ein Unternehmen, das umfassende Lösungen für das Management von Elektronik-Lieferketten bietet und sich auf Beschaffung, Bestandsverwaltung und Logistikinfrastruktur für Elektronikhersteller konzentriert. Ihre Plattform integriert Stücklistenverwaltung, Beschaffungsautomatisierung, Bestandsmanagement und Logistikdienstleistungen, um diese Prozesse für Unternehmen in verschiedenen Branchen, einschließlich Luft- und Raumfahrt, Robotik und Medizintechnik, zu optimieren. Cofactr bietet KI-gestützte Tools zur Automatisierung von Dateneingabe und Beschaffung sowie sichere, klimatisierte Lager- und Kommissionierdienste für elektronische Komponenten. Durch die Nutzung von Teiledaten-Intelligenz und vorausschauender Lieferkettenanalyse hilft Cofactr Herstellern, widerstandsfähige und effiziente Lieferketten aufrechtzuerhalten und ihre Markteinführungszeit zu verkürzen.

Beschreibung

• Project manage the thorough and complete onboarding of new Cofactr customers, ensuring they are configured, enabled and meet defined activation exit criteria within a 60 - 90 day engagement window. • Drive initial purchasing activity and GMV for Cofactr by identifying and eliminating friction in the buying process. Continuously reinforce the value of getting fully live on the platform quickly. • Own the structured handoff process from Sales through onboarding, and execute a clean, well documented transition to the Customer Success Account Management team upon activation completion. • Act as a strategic partner and extension of your customers' teams during onboarding, conducting deep discovery to understand their workflows, pain points, and priorities, guiding them to solutions within the Cofactr platform. • Collaborate with leadership to build scalable, repeatable onboarding playbooks, activation checklists, and escalation paths that can grow with the business. • Partner closely with Sales, Product, Engineering, and Customer Success to resolve blockers, surface customer feedback, and continuously improve the onboarding experience. • Track and analyze activation metrics, including time to first purchase, configuration completion rates, and GMV generated during onboarding to continuously improve outcomes. • Contribute to onboarding resources, help documentation, and training materials that empower customers to self-serve and accelerate their own activation.

🎯 Anforderungen

• 4 - 7+ years of experience in customer onboarding, implementation, activation, and customer success in a B2B SaaS or technology environment • Extra credit for supply chain, procurement, or hardware/manufacturing industry experience • Proven ability to manage multiple concurrent onboarding engagements with structured timelines, clear milestones, and defined exit criteria. • You understand that onboarding isn't just about configuration, it's about unlocking revenue. You can connect the dots between activation and business outcomes for both Cofactr and our customers. • Excellent verbal and written communication skills, with the ability to conduct discovery, manage expectations, and keep customers engaged and accountable across a 60 - 90 day journey. • Comfortable navigating and configuring SaaS platforms; able to investigate technical blockers and loop in the right partners to resolve them quickly. • Familiarity with tools like SFDC, Pylon, Gainsight, Metabase, or Statisfy; ability to quickly learn new platforms and technologies. • Energized by early-stage environments and excited to build scalable processes from scratch. • Industry Experience in supply chain, electronics, manufacturing, or logistics not required but HIGHLY sought • Willingness to travel up to 30% of the time

🏖️ Vorteile

• Competitive salary and equity • 100% employee premium coverage of health, dental, and vision plans • FSA offerings • 401(k) with 4% company matching • Unlimited time off policy • Commuter benefits with a company contribution