Customer Success Manager

🕒 vor 5 Tagen

❄️ Minnesota – Remote

❄️ Minnesota – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

Jetzt Bewerben

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Collaboration.Ai

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2016

🤝 B2B

⚡ Produktivität

🏢 Unternehmen

B2B • Productivity • Enterprise

Collaboration. Ai ist ein Softwareunternehmen, das sich auf die Verbesserung von Teamarbeit und Innovation durch intelligente Netzwerk-Lösungen spezialisiert hat. Ihre Produkte, einschließlich NetworkOS, CrowdVector und TeamCreator, sind darauf ausgelegt, Menschen um Ideen zu verbinden, professionelle Netzwerke zu bewerten und zu erweitern sowie kollaborative Möglichkeiten zu optimieren. Vertraut von Organisationen wie der US Air Force und PwC, zielt Collaboration. Ai darauf ab, florierende Ökosysteme zu fördern, die Transformation und Innovation in verschiedenen Sektoren vorantreiben.

Beschreibung

• Identify and execute upsell and cross-sell opportunities • Work direction with Key Account Managers and Program Managers to support account growth initiatives • Deliver onboarding and product training for new customers • Monitor KPIs and provide proactive recommendations to ensure success • Lead onboarding and implementation of new innovation platforms for your customers • Manage project timelines, deliverables, and budgets while coordinating with all stakeholders • Provide frontline technical support and communicate software issues to the development team • Collect customer feedback and share actionable insights with the product team to improve usability and features • Provide strategic advice on optimizing innovation processes using Collaboration.Ai methodologies and tools • Analyze customer needs and recommend tailored approaches to drive engagement and impact • Translate customer goals into actionable use cases and measurable success criteria • Support customers in aligning their innovation strategies with digital transformation objectives • Identifying improvement potential of internal processes and coordinating the implementation • Partner with sales, product, and program management teams to deliver a seamless customer experience • Work in coordination with Program Managers to support major contractual deliverables, milestones, features and functionality of our products for our customers • Support new team members through knowledge sharing and mentorship • Work closely with external partners and government stakeholders to ensure alignment and communication.

🎯 Anforderungen

• 3-5 years proven work experience in the fields of software customer success, account management, or innovation management • Familiarity with basic web technologies (HTML, and CSS) to help troubleshoot simple platform or integration issues • Experience using AI tools such as Claude to accelerate learning, improve documentation, strengthen customer communication, troubleshoot issues, and enhance overall efficiency in a SaaS environment • Experience delivering value through customer experience and relationship management • Strong project management skills (timelines, coordination, and budget management) • Excellent written and verbal communication skills • Customer-oriented mindset with strong problem-solving ability • Ability to thrive in a fast-paced, dynamic environment • Comfortable working cross-functionally with a distributed team spanning the US and Germany, including coordination across time zones • U.S. citizenship required.

🏖️ Vorteile

• Earn a competitive salary and 401K • Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Flexible schedule