Manager of Operational Training and Performance

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🔥 vor 7 Stunden

🌴 South Carolina – Remote

🌴 South Carolina – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👔 Manager

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Crossroads

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 2005

🏥 Gesundheitswesen

⚕️ Krankenversicherung

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Crossroads ist ein ambulanter Behandlungsanbieter für Menschen mit Störungen durch Substanzgebrauch, der sich auf medikamentengestützte Behandlung (MAT) spezialisiert hat. Sie bieten einen umfassenden Ansatz zur Genesung, einschließlich von der FDA zugelassener Medikamente, Peer-Unterstützung, Koordinierung der Betreuung, Beratung und Kontingenzmanagement, die an die individuellen Bedürfnisse jedes Patienten angepasst sind. Durch den bequemen Zugang zu Dienstleistungen über ein 24/7/365 Patienten-Zugangszentrum, virtuelle Termine und ihren Instant Intake®-Service erleichtert Crossroads Genesungsreisen in mehreren Bundesstaaten wie Georgia, Kentucky, New Jersey, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas und Virginia. Crossroads setzt sich für qualitativ hochwertige, evidenzbasierte Betreuung ein und unterstützt die Gemeinschaft mit Ressourcen und Partnerschaftsprogrammen, um einen mitfühlenden und erfolgreichen Genesungsweg zu gewährleisten.

Beschreibung

• Support the Associate Director of Operational Training and Performance in operational training, performance improvement, onboarding, workflow optimization, implementation, and follow-up initiatives • Plan, develop, deliver, and reinforce structured training programs, including New Hire Orientation, onboarding, refresher trainings, workflow rollouts, and operational training for leaders and teammates • Deliver practical trainings covering standard workflows, role expectations, systems, tools, operational priorities, performance goals, and patient-centered service expectations • Evaluate operational workflows, training gaps, and first-level concerns by gathering information, observing processes, documenting barriers, and identifying improvement opportunities • Partner with the Associate Director to prioritize support needs, recommend process improvements, and support action plans with timelines, measurable goals, and accountability checkpoints • Maintain training calendars, schedules, trackers, participant lists, action items, deadlines, completion records, and implementation follow-up • Provide regular status updates to the Associate Director • Draft, update, and maintain training materials, job aids, workflow guides, process documents, meeting recaps, Operational Excellence resources, and leadership updates • Serve as the first point of contact for routine training, onboarding, workflow, and process-related questions, escalating complex or high-risk matters • Coach leaders and teammates on expected workflows, operational standards, performance improvement priorities, and approved processes • Monitor training effectiveness through feedback, observation, follow-up, and operational performance indicators • Collaborate with regional, clinic, operational, clinical, medical, compliance, revenue cycle, finance, marketing, community engagement, and other cross-functional partners • Support readiness and training plans for workflow changes, system updates, acquisitions, de novo openings, clinic launches, and operational rollouts • Promote accountability, continuous improvement, operational discipline, teammate development, and patient-centered service

🎯 Anforderungen

• Three to five years of professional work experience, preferably within operations, training, performance improvement, healthcare operations, or a related field • Bachelor’s degree required • Prior experience in healthcare operations, clinic operations, behavioral health, addiction treatment, or another patient-centered service environment is preferred • Strong understanding of training methodologies, adult learning principles, facilitation techniques, and practical training delivery • Experience evaluating workflows, identifying process gaps, supporting process redesign, and helping implement operational improvements • Ability to support cross-functional projects, training rollouts, and operational initiatives requiring coordination, follow-through, and clear communication • Strong problem-solving skills, including identifying root causes, recommending practical solutions, and supporting measurable improvement • Can-do attitude and willingness to think beyond the status quo while supporting the Associate Director’s direction and priorities • Mission-driven with a passion for helping patients live better, stronger lives

🏖️ Vorteile

• Medical, Dental, and Vision Insurance • PTO • Variety of 401K options including a match program with no vesture period • Annual Continuing Education Allowance (in related field) • Life Insurance • Short/Long Term Disability • Paid maternity/paternity leave • Mental Health Day • Calm subscription for all employees