Senior Manager – Operations Readiness

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🕒 vor 7 Tagen

🦌 Connecticut, Idaho, +1 weitere Bundesländer – Remote

infoinfo

💵 $67.900 - $182.549 / Jahr

⏰ Vollzeit

🟠 Senior

⚙️ Operations

👻 Geisterscore 0%

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🗣️🇺🇸🇬🇧 Englisch erforderlich

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CVS Health

10.000+ Mitarbeiter

Gegründet 1963

🏥 Gesundheitswesen

⚕️ Krankenversicherung

🛒 Einzelhandel

Healthcare • Healthcare Insurance • Retail

CVS Health ist ein führendes amerikanisches Gesundheitsunternehmen, das sich der Verbesserung des Zugangs zu Gesundheitsdiensten und deren Erschwinglichkeit verschrieben hat. Das Unternehmen verfolgt einen umfassenden Ansatz, der Gesundheitsdienstleistungen, Krankenversicherungen und das Management von Apothekenleistungen umfasst. Durch seine Tochtergesellschaften, wie Aetna und CVS Caremark, bietet CVS Health eine Vielzahl von Dienstleistungen an, die Wohlbefinden, Krankheitsmanagement und erschwinglichen Versicherungsschutz für verschreibungspflichtige Medikamente erleichtern. CVS Health betreibt Apotheken in der Nachbarschaft, bietet Versandapothekendienste an und verwaltet Programme für Spezialmedikamente, um Gesundheitsversorgung für jeden bequem und zugänglich zu machen. Angetrieben von der Mission, Menschen mit wesentlichen Pflegediensten zu verbinden, ist CVS Health bestrebt, gesündere Gemeinschaften zu fördern und das Wohlbefinden aller Menschen zu unterstützen.

Beschreibung

• Lead the Operations Readiness function within the MWB Business Operations Team • Ensure operational changes are designed, prepared, and embedded into day-to-day execution • Own the end-to-end readiness lifecycle for operational initiatives and changes • Oversee an extended process development and readiness team, including direct and dotted-line contributors • Identify, develop, and deploy operational talent through stretch assignments and intermittent support models • Partner with Operations Innovation and Technology, operational leaders, Change Management, and Training teams • Advise leaders on operational impacts, dependencies, and readiness risks • Design, govern, and improve intake, evaluation, and prioritization processes for operational initiatives and change requests • Assess operational value, feasibility, dependencies, and enterprise-roadmap alignment • Define change impact, scope, and prioritization across affected teams and processes • Gather, document, and validate end-to-end operational process requirements • Make workflow, policy, role, and process design decisions • Define operational performance measures, KPIs, and readiness success criteria • Support testing, operational validation, and readiness sign-off activities • Drive issue resolution, stabilization, and continuous optimization after implementation • Lead Change Management for all MWB teams using a scalable operational change framework • Partner with Training teams on role clarity, skill readiness, and enablement before and after go-live • Drive standardization, clarity, simplification, and continuous improvement across MWB processes • Identify systemic pain points and readiness gaps and implement durable process improvements • Foster accountability, continuous improvement, and operational excellence across teams

🎯 Anforderungen

• 5+ years of experience in operations readiness, process management, business operations, or organizational transformation • Experience leading cross-functional operational change and readiness initiatives • Strong expertise in operational process design, change impact assessment, and readiness execution • Excellent executive communication, stakeholder engagement, and problem-solving skills • Experience with structured change or continuous improvement methodologies such as Lean, Six Sigma, or scrum preferred • Ability to operate effectively in a complex, fast-paced environment and influence outcomes across organizational boundaries • Bachelor’s degree in Business, Operations, Management, or related field, or equivalent work experience

🏖️ Vorteile

• CVS Health bonus, commission or short-term incentive program • Award target in the company’s equity award program • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being

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