CMS Operations Lead

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🕒 vor 3 Tagen

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟠 Senior

⚙️ Operations

🦅 H1B-Visum-Sponsor

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👻 Geisterscore 25%

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🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of DecisionPoint Corporation

DecisionPoint Corporation

51 - 200 Mitarbeiter

Gegründet 2011

🎖️ Verteidigung

💼 Beratung

📦 Logistik

Defense • Consulting • Logistics

DecisionPoint Corporation ist ein kleines Unternehmen im Besitz von in ihrem Dienst beeinträchtigten Veteranen, das sich auf die IT-Modernisierung und digitale Transformation für Regierungsbehörden spezialisiert hat. Sie bieten umfassende Dienstleistungen an, darunter Cybersicherheit, Gesundheits-IT und intelligente Automatisierungslösungen, die darauf abzielen, die Betriebseffizienz und Effektivität zu verbessern und gleichzeitig eine sichere Cloud-Migration zu gewährleisten. Ihr "Centers of Excellence"-Ansatz treibt den Erfolg von Missionen voran, indem er die dringendsten Herausforderungen, denen sich Regierungsstellen gegenübersehen, durch innovative Technologie und fachkundige Unterstützung adressiert.

Beschreibung

• Lead all CMS operational activities across production and non-production environments • Ensure platform availability, stability, performance, and security • Oversee release planning, validation, deployment coordination, and post-release monitoring • Manage CMS governance processes, configuration standards, and operational best practices • Align CMS operations with DoD cybersecurity policies, patching requirements, and vulnerability remediation efforts • Coordinate with infrastructure teams on hosting environments, integrations, and cloud or on-premises resources • Oversee CMS enhancements, feature improvements, and integration updates • Maintain operational dashboards, reporting metrics, incident trends, and performance analytics for government stakeholders • Lead incident response, root cause analysis, corrective actions, and preventive measures • Manage system access controls, content workflows, configuration changes, and operational permissions • Facilitate daily and weekly operational syncs, sprint reviews, and planning sessions • Support user experience improvements, UI modifications, and content workflow enhancements • Drive continuous improvement and document SOPs, knowledge base entries, and operational guidance

🎯 Anforderungen

• Must hold an active Secret clearance, supported by a Tier 3 background investigation • Bachelor’s degree in Information Systems, Computer Science, Digital Communications, IT Management, or a related field • Minimum 10 years of experience in CMS operations, enterprise IT operations, or systems management • Experience leading large-scale CMS or digital platform operations in a federal or DoD environment • Demonstrated success managing release cycles, platform enhancements, and operational governance • Experience coordinating with cybersecurity and infrastructure teams on security controls, patching, and compliance • Experience managing uptime requirements, performance monitoring, and incident resolution for enterprise systems • Deep understanding of CMS administration, configuration, workflows, integrations, and operational best practices • Strong familiarity with ITIL v4 operational processes, including incident, problem, and change management • Knowledge of DoD cybersecurity requirements, patching processes, and vulnerability remediation • Experience with monitoring tools, log analysis, and performance analytics • Knowledge of cloud-based hosting models and infrastructure support patterns • Required ITIL v4 certification • Experience with Agile delivery methods, backlog management, and cross-team coordination preferred • Familiarity with modern development practices, CI/CD pipelines, or DevSecOps workflows preferred • Experience with headless CMS approaches or API-first architectures preferred • Scrum Master (CSM or PSM), PMP, and PMI Agile Certified Practitioner certifications preferred • Strong leadership and communication skills • Excellent problem-solving and analytical abilities • Ability to develop and manage operational processes, reporting metrics, and governance structures • Strong attention to detail and commitment to platform stability, security, and continuous improvement • Ability to manage competing priorities in a dynamic mission-support environment

🏖️ Vorteile

• Regular full-time employment • Equal Employment Opportunity and Affirmative Action employer • Consideration for other available positions requiring comparable skills, education, and experience

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