Software Support Representative

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Embrace Software Inc

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2021

💸 Finanzen

📚 Bildung

Software • Finance • Education

Embrace Software Inc. ist ein Investmentunternehmen, das sich auf den Erwerb und Aufbau erstklassiger Softwareunternehmen in verschiedenen Industriesektoren spezialisiert hat. Mit einem Schwerpunkt auf missionskritischer Software zielt Embrace darauf ab, den Portfolio-Unternehmen Mehrwert zu bieten, die von kleinen und mittelständischen Unternehmen bis hin zu Fortune 500-Unternehmen reichen. Das Unternehmen unterstützt seine akquirierten Unternehmen, indem es Ressourcen und operative Expertise bereitstellt, um Wachstum zu fördern und die Kundenzufriedenheit zu verbessern.

Beschreibung

• Provide first-level support for banking software to financial institution customers, including issue resolution and troubleshooting. • Configure and train clients on software modules and provide applications. • Participate in help desk activities, handling daily support inquiries via phone, email, or remote tools. • Travel to customer sites for installations, upgrades, and training sessions as needed. • Participate in after-hours support rotation once proficient in product functionality. • Work closely with internal teams such as QA, Development, and IT to identify and resolve complex issues. • Document support procedures and client-specific configuration steps. • Maintain accurate records of all customer interactions using internal call tracking/reporting systems. • Keep instructional materials and customer-facing documentation current and relevant. • Communicate status updates and key customer concerns to management. • Maintain a positive and professional demeanor with both customers and coworkers. • Ensure timely submission of project updates and travel/expense reports. • Actively pursue opportunities for skill development and knowledge expansion through hands-on involvement in field installations and software upgrades.

🎯 Anforderungen

• Associate degree in a related field, or Equivalent combination of education, training, and experience sufficient to perform the essential functions of the job. • Experience with SQL, help desk environments, or financial institution software is a plus. • Working knowledge of Windows operating systems and internet browsers. • Familiarity with internet protocols and general networking concepts. • Ability to communicate clearly and professionally, both verbally and in writing. • Strong customer service and interpersonal skills. • Excellent organizational and self-management abilities. • Able to work independently and collaboratively to resolve issues. • Willingness to travel and participate in on-call rotation as needed.

🏖️ Vorteile

• Competitive base salary. • Comprehensive benefits package (medical, dental, 401(k), etc.). • Remote work flexibility with travel to client sites as needed.