Lead Product Manager

🕒 vor 1 Tag

🌐 Vereinigte Staaten, Kanada – Remote

🇺🇸 Vereinigte Staaten – Remote 🇨🇦 Kanada – Remote

💵 $170.000 - $200.000 / Jahr

⏰ Vollzeit

🟠 Senior

✅ Produktmanager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

👻 Geisterscore 0%

Was es bedeutet: wie wahrscheinlich diese Stelle offen bleibt, ohne dass aktiv eingestellt wird.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

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Lebenslauf hochladen

EverCommerce

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2016

🏥 Gesundheitswesen

💼 Beratung

📦 Logistik

💰 Private Equity Round im 2019-07

Healthcare • Consulting • Logistics

EverCommerce ist die führende Plattform für Service Commerce und bietet vertikal angepasste, integrierte SaaS-Lösungen für über 500. 000 servicebasierte Unternehmen weltweit. Gegründet im Jahr 2016, bietet EverCommerce Softwarelösungen an, die Unternehmen dabei helfen, ihre Dienstleistungen zu vermarkten, den täglichen Betrieb zu optimieren und die Kundenbindung zu stärken. Das Unternehmen ist darauf spezialisiert, die Servicewirtschaft mit digitaler Transformation in verschiedenen Branchen, einschließlich Haus- & Außendienstleistungen, Gesundheitsdiensten sowie Fitness & Wellness, voranzutreiben. Die Technologie von EverCommerce zielt darauf ab, das Wachstum von kleinen und mittleren Unternehmen zu beschleunigen, die Betriebsabläufe zu verbessern und die Kundenbindung zu erhöhen, indem sie die Interaktion mit Kunden durch moderne digitale und mobile Anwendungen transformiert.

Beschreibung

• Lead the product strategy, roadmap, and execution for ZyraTalk as part of the EverPro product portfolio • Define and drive the EverPro Voice product line and integrate AI voice capabilities into EverPro’s vertical SaaS products • Identify and prioritize integration opportunities across customer communication, scheduling, lead capture, missed-call handling, support workflows, and revenue conversion • Partner with engineering, design, AI/platform teams, customer success, sales, and business unit leaders to deliver voice and AI-powered workflows • Build understanding of home services SMB customers and how voice automation can reduce administrative burden, improve responsiveness, and drive business outcomes • Translate customer needs, product usage, and business priorities into requirements, product briefs, launch plans, and success metrics • Own product discovery, customer feedback loops, competitive analysis, and market insights for AI voice and receptionist capabilities • Drive adoption and commercialization, including packaging, positioning, enablement, and expansion opportunities • Establish product KPIs and operating rhythms to measure usage, quality, retention, revenue impact, customer satisfaction, and operational effectiveness • Create product vision and actionable roadmap for AI voice within EverPro • Develop ZyraTalk capabilities including call handling, conversational flows, integrations, routing, summaries, handoffs, analytics, and customer-specific configuration • Determine where voice should be embedded into existing workflows versus offered standalone or cross-product • Prioritize investments across ZyraTalk enhancements, platform integrations, customer-specific needs, and shared capabilities • Collaborate with go-to-market teams on target customers, packaging, pricing inputs, sales enablement, launch sequencing, and expansion motions • Align voice capabilities with EverPro’s agentic platform strategy, including tooling, data access, observability, security, and reusable agent patterns • Develop market perspective on AI voice, competitive offerings, customer expectations, technical constraints, and emerging opportunities • Transition ZyraTalk from founder-led momentum into a scalable, integrated EverPro product capability

🎯 Anforderungen

• 10+ years of product management experience, including experience owning complex SaaS products or platform capabilities • Experience with AI, voice, conversational products, communications platforms, workflow automation, or customer engagement tools strongly preferred • Proven ability to lead product strategy and execution in a cross-functional environment • Strong customer discovery skills and ability to translate qualitative and quantitative insights into product decisions • Experience working with engineering teams on technically complex products, integrations, APIs, data workflows, or platform capabilities • Ability to balance near-term customer and business needs with longer-term platform and product strategy • Strong analytical skills, including comfort defining success metrics, evaluating adoption, and making prioritization decisions based on data • Excellent communication skills, with the ability to align executives, product teams, engineering, sales, customer success, and other stakeholders • Comfort operating in ambiguity, especially in a newly acquired or rapidly evolving product area • Strong commercial instincts and an understanding of how product decisions influence packaging, adoption, retention, and revenue growth • Experience with voice AI, contact center technology, virtual receptionist products, call tracking, telephony, or conversational AI is nice to have • Experience integrating acquired products into a broader product portfolio is nice to have • Experience serving SMB customers, especially in home services, field services, construction, pest control, lawn care, HVAC, plumbing, or similar verticals is nice to have • Familiarity with AI agents, LLM-powered workflows, speech-to-text / text-to-speech systems, call analytics, or automation platforms is nice to have • Experience building products across multiple brands, business units, or vertical SaaS products is nice to have • Must be eligible to work without sponsorship

🏖️ Vorteile

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program