Customer Success Manager

🕒 vor 25 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $129.010 - $199.990 / Jahr

⏰ Vollzeit

🟠 Senior

🔴 Experte

🏆 Customer Success

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Five9

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2001

☁️ SaaS

🤖 Künstliche Intelligenz

📡 Telekommunikation

SaaS • Artificial Intelligence • Telecommunications

Five9 ist ein führender Anbieter von Cloud-Contact-Center-Software und als führend im Gartner Magic Quadrant für CCaaS anerkannt. Das Unternehmen bietet umfassende Werkzeuge zur Automatisierung von Arbeitsabläufen und zur Verbesserung der Kundenbindung durch KI-gesteuerte Lösungen. Seine Plattform integriert CRM- und UC-Systeme, um nahtlose Erlebnisse für Agenten und Kunden über verschiedene Kanäle wie Sprache, E-Mail, Chat und SMS zu bieten. Five9 befähigt Unternehmen, die Kundenzufriedenheit zu steigern und Geschäftsergebnisse zu erzielen, indem es personalisierte und effiziente Kundenservicelösungen liefert.

Beschreibung

• Represent the customer voice to internal cross-functional teams including Sales, Professional Services, Support and Product. • Participate in all implementation status meetings • Development and execution of a business plan to drive acceptance of Five9 • Provide all order, billing inquiry, and telco management needed during implementation • Build and maintain relationships for future pipelines within Five9 • Conduct monthly and quarterly business reviews with the customer • Maintain accurate and complete call notes and histories within Salesforce • Identify and utilize company resources to provide the technical and business expertise necessary to deliver solutions that exceed customer expectations • Coordinate with sales directors, TAMs and PS on increased business opportunities within the account • Travel both domestically and internationally to customer locations

🎯 Anforderungen

• Minimum of 8 years of experience in account management for a technology company • Strong technical knowledge of contact center technology including dialers, ACDs, IVRs, CRMs, WFM and QA systems • Strong account planning and management skills including mature negotiation skills • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level • Experience in delivering client-focused solutions based on customer needs • Ability to discuss, understand, and work within complex projects and processes • Proven ability to manage multiple projects at a time while paying strict attention to detail • Excellent listening, negotiation and presentation skills • Excellent verbal and written communications skills • Must be self-directed and self-motivated • Ability to travel up to 50% of the time.

🏖️ Vorteile

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. • Generous employee stock purchase plan. • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.