Account Manager

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FMX

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51 - 200 Mitarbeiter

☁️ SaaS

🏢 Unternehmen

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SaaS • Enterprise • Education

FMX ist ein führender Anbieter von Lösungen für Facility- und Wartungsmanagement, die darauf ausgelegt sind, Prozesse zu optimieren, die Produktivität der Anlagen zu steigern und umsetzbare Einblicke für maximale betriebliche Effizienz zu liefern. FMX bedient eine Vielzahl von Branchen, darunter Schulbildung (K-12), Hochschulbildung, kommunale Verwaltung, Fertigung, Gastronomie, Immobilienverwaltung, Gesundheitswesen und religiöse Organisationen. Ihre umfassende Software bietet Module für Facility Management, Wartungsmanagement, Auftragsmanagement, vorbeugende Wartung, Gerätewartung und Bestandsverwaltung. Mit einem Fokus auf Benutzerfreundlichkeit und Kundenbetreuung hilft FMX Organisationen jeder Größe, ihre Wartungsprozesse zu optimieren und Kosten zu senken, was es zu einer zuverlässigen Wahl für Facility Management-Bedürfnisse in verschiedenen Sektoren macht.

Beschreibung

• Upsell and cross-sell additional features of the FMX software • Convert leads generated by the retention team and generate leads within assigned territory • Prospect for new leads through the use of sales sequences and tools • Present informed offers that take into account customers’ goals, needs, and recent activity • Keep accounts in compliance with the licenses that were purchased • Collaborate regularly with the Marketing department to produce effective campaigns • Record meetings, phone calls, follow-ups, and miscellaneous tasks in Gainsight • Follow upsell and expansion playbook to work an account from qualified to closed • Collaborate with the Customer Retention Manager and the rest of the CS team to build pipeline and close deals • Travel to customer events; approximately 1-3 events per quarter

🎯 Anforderungen

• A proven knowledge of the FMX software • A track record of exceeding quota • The ability to analyze and cross-reference customer goals, usage, and product setup to create custom offers that work in their favor • Advanced in Microsoft Office, specifically Microsoft Excel • Excellent at building and nurturing relationships • The ability to effectively communicate with customers, while empathizing and understanding what success means to them • An understanding of when to proactively reach out to customers • Proficient in the basics of Salesforce data schema and configuration • The ability to prioritize and manage time effectively • Flexibility to occasionally work outside of our FMX standard operating hours • Effective communication skills and the ability to build rapport with customers and executives • Experience transforming customer conversations into business-driving relationships • An innovative way of thinking to creatively solve problems • A positive, customer-centric attitude • Self-motivation to complete work in a timely manner • Commitment to continuous improvement and are coachable • Effective presentation and negotiation skills • Embodiment of our core pillars: We value our work ethic, we are disciplined in our processes and responsibilities, we are coachable and seek out constructive criticism, we value results and are performance-driven, we treat each other and everyone we meet with respect and integrity.

🏖️ Vorteile

• 100% company-paid health, dental, vision, long and short term disability, and life insurance. • Home office stipend: up to $500 for equipment, furniture and accessories, plus $60/month toward home internet connection. • Generous PTO and UTO (unplanned time off) policies. • Flexible Schedule: manage personal appointments as long as performance expectations are met. • A collaborative culture and a close-knit team.