Manager, Digital Platforms

đź•’ vor 6 Tagen

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟡 Mittelstufe

đźź  Senior

đź‘” Manager

🗣️🇺🇸🇬🇧 Englisch erforderlich

Jetzt Bewerben
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Logo of GE HealthCare

GE HealthCare

10.000+ Mitarbeiter

GegrĂĽndet 1892

🏥 Gesundheitswesen

đź’Š Pharmazie

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare ist führend im Bereich Präzisionsversorgung und engagiert sich dafür, innovative Technologien und integrierte Lösungen bereitzustellen, die Gesundheitsdienste verbessern. Als eigenständiges Unternehmen konzentriert es sich auf Bildgebung, Ultraschall und Healthcare-IT und unterstützt medizinisches Fachpersonal. Durch fortschrittliche Medizintechnologien und personalisierte Versorgungslösungen werden Behandlungsergebnisse für Patientinnen und Patienten verbessert. Mit erheblichen Investitionen in Forschung und Entwicklung (F&E) will GE HealthCare das Gesundheitswesen transformieren, indem Krankenhäuser effizienter und Therapien präziser werden.

Beschreibung

• Support the operational management and continuous improvement of commercial digital platforms • Drive platform stability, reliability, and scalability through standardized operating procedures and governance practices • Monitor operational performance metrics, service levels, and platform health indicators • Coordinate cross-functional teams to resolve operational issues and implement process improvements • Establish and maintain standard work practices that improve consistency and execution quality • Identify operational risks and drive mitigation activities • Manage operational activities across the customer lifecycle, including pre-deal assessments, implementation readiness, go-live coordination, and post-launch reviews • Ensure operational readiness across internal teams before customer deployments and launches • Coordinate launch activities and transition plans for customer onboarding and adoption • Develop and maintain repeatable execution models • Facilitate cross-functional readiness reviews and governance meetings • Implement and maintain operational processes, tools, and workflows supporting platform delivery and customer success • Track program milestones, dependencies, risks, and action plans • Prepare operational metrics, performance reporting, and status updates for governance reviews • Ensure adherence to operational standards, policies, and best practices • Document and continuously improve operating procedures and service delivery processes • Analyze operational and customer performance data to identify improvement opportunities • Drive initiatives improving efficiency, quality, scalability, and customer outcomes • Support root-cause analysis and corrective action planning • Develop reporting mechanisms for platform health, customer readiness, and operational performance • Promote operational excellence, accountability, and continuous improvement

🎯 Anforderungen

• Degree or background in Information Technology, Engineering, Computer Sciences, or a related field (listed under Desired Qualifications) • Experience in digital platform operations, program management, customer success operations, implementation management, or operational excellence roles • Experience working in cross-functional environments supporting enterprise software, SaaS, digital services, or healthcare technology platforms • Experience in Cyber operations, AWS disciplines, Cloud operations and deployment, IT infrastructure and governance • Strong project and program management skills with the ability to manage multiple priorities simultaneously • Excellent analytical, organizational, and problem-solving capabilities • Strong stakeholder management and communication skills • Experience supporting commercial digital products or healthcare technology solutions (Preferred Qualifications) • Knowledge of Agile, Lean, Six Sigma, ITIL, or related operational methodologies (Preferred Qualifications) • Experience managing customer onboarding, implementation, or go-live activities (Preferred Qualifications) • Familiarity with operational reporting, KPI management, and governance processes (Preferred Qualifications) • Commitment to company behaviors: humility, trust, transparency, focus, ownership, and integrity

🏖️ Vorteile

• Total rewards package • Salary and benefits • Career opportunities • Culture that fosters care, collaboration and support • Relocation assistance not provided

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