Customer Success Manager

🕒 vor 17 Tagen

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Lebenslauf hochladen

GitLab

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2014

🤖 Künstliche Intelligenz

🏢 Unternehmen

☁️ SaaS

💰 Secondary Market im 2020-11

Artificial Intelligence • Enterprise • SaaS

GitLab ist eine vollständige DevOps-Plattform, bereitgestellt als eine einzige Anwendung, die die Art und Weise, wie Development-, Security- und Ops-Teams zusammenarbeiten und Software entwickeln, grundlegend verändert. Von der Idee bis zur Produktion hilft GitLab Teams, die Durchlaufzeit von Wochen auf Minuten zu verkürzen, Entwicklungskosten und Time-to-Market zu senken und gleichzeitig die Developer-Produktivität zu steigern.

Beschreibung

• Build and maintain a trusted advisor relationship with each assigned customer, focusing on adoption, measurable outcomes, and long-term satisfaction with GitLab. • Assist customers with expert deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization. • Lead and participate in workshops to help customers understand and use the full value of the GitLab solution across their software development lifecycle. • Measure and monitor customers’ progress against critical and key performance indicators, and share insights with GitLab account stakeholders and customer sponsors and executives. • Translate customer product usage data into clear, actionable recommendations that drive adoption and expansion of GitLab within customer environments. • Establish and manage regular touchpoints with customers in line with service level agreements to review strategic and technical objectives and adjust plans as needed. • Collaborate closely with Product Management, Engineering, Sales, and Professional Services to streamline issue resolution, share customer feedback, and align on customer success plans.

🎯 Anforderungen

• Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy. • Background in customer success, professional services, technical account management, or a related function with direct customer engagement. • Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows. • Knowledge of the software development lifecycle, including typical development pipelines and tooling. • Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices. • Skill in translating product usage data and technical details into clear, actionable insights for both technical and executive stakeholders. • Proven ability to build trusted advisor relationships, facilitate workshops, and guide customers through best practices and operational change. • Openness to learning, with transferable skills from adjacent roles or industries that support collaborative, outcome-focused customer partnerships.

🏖️ Vorteile

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave