Senior Client Success Manager

🕒 vor 17 Tagen

🗽 New York – Remote

🗽 New York – Remote

💵 $90.000 - $100.000 / Jahr

⏰ Vollzeit

🟠 Senior

🏆 Customer Success

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

#paid

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

🏪 Marktplatz

📱 Medien

🛍️ eCommerce

Marketplace • Media • eCommerce

#paid ist eine Marktplatz-Plattform, die Kreative mit Marken für Marketing-Kollaborationen verbindet. Sie ermöglicht es Kreativen, Marken-Deals zu finden, und unterstützt Vermarkter dabei, Kreative für Kampagnen zu engagieren. Die Plattform konzentriert sich auf den Aufbau erfolgreicher Partnerschaften durch kreative Strategien, Live-Berichterstattung und Einblicke nach der Kampagne. #paid ermöglicht es Marken auch, Inhalte von Kreativen über verschiedene Marketingkanäle hinweg wiederzuverwenden.

Beschreibung

• Oversee and execute campaigns for larger, strategic accounts with enterprise-level complexity • Daily tasks include: running program kick-off calls, finalizing program briefs, building creator rosters, contracting creators, scheduling content creation and posts, tracking performance, and leading post-campaign reviews • Build and maintain strong relationships across multiple client stakeholders and departments, acting as a strategic advisor to internal initiatives and broader marketing objectives • In partnership with sales leads you will identify, qualify, and pursue upsell and expansion opportunities across your book of business (100% existing clients) • Own and drive client happiness through: fast response times to inquiries, maintaining professionalism in all interactions, and ownership of individual NPS scores • Understand and consult on internal client processes, pain points, and bottlenecks to align #paid's approach to their strategic priorities • Manage multiple programs simultaneously with periods of varying workload and complexity • Proactively identify process inefficiencies and knowledge gaps, collaborating with peers and your Team Manager to implement improvements • Partner closely with cross-functional internal stakeholders to ensure timely delivery, feedback resolution, and continuous improvement • Collaborate with Sales on customer growth and expansion by providing insights, surfacing opportunities, and presenting value-based solutions • Maintain accurate records in Salesforce and other internal systems to track account health, campaign details, and revenue opportunities

🎯 Anforderungen

• You have at least 5 years of experience in a client-facing role, ideally with key or enterprise-level accounts • You’ve owned commercial targets such as revenue retention, upsell quotas, or account growth goals • You have experience in digital and creator marketing and a strong understanding of social media platforms • You create meaningful relationships and deeply understand client campaign goals and broader business objectives • You’re confident in communicating with senior stakeholders, from Influencer Marketing Managers to CMOs • You’re detail-oriented, organized, and thrive in managing multiple complex accounts at once • You’re data-driven, using insights to tell compelling stories and guide decisions • You’re a strong collaborator who shares learnings, best practices, and resources with your team • You have a growth mindset and consistently seek feedback for self-improvement • Experience working with enterprise-level clients in agency or creator tech is highly preferred

🏖️ Vorteile

• Flexible vacation policy • Competitive vision, dental and health benefits • Team offsites and working hubs • Socials (yes, even remotely) • L&D budgets • RRSP/401K Matching Programs