Zone Manager, Parts and Service

🕒 vor 2 Tagen

🏄 California – Remote

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💵 $149.500 - $199.800 / Jahr

⏰ Vollzeit

🟠 Senior

🔴 Experte

👔 Manager

🦅 H1B-Visum-Sponsor

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👻 Geisterscore 0%

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🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of General Motors

General Motors

10.000+ Mitarbeiter

Gegründet 1908

🚘 Automobilindustrie

🏭 Fertigung

🚗 Transport

💰 €500.000.000 Grant im 2024-07

Automotive • Manufacturing • Transport

General Motors ist ein führendes multinationales Unternehmen in der Automobilbranche und engagiert sich für eine Zukunft ohne Unfälle, ohne Emissionen und ohne Staus. Mit weltweiten Betrieben und Einrichtungen konzentriert sich GM auf Innovation in verschiedenen Bereichen, einschließlich Ingenieurwesen, Fertigung und Informationstechnologie. Das Unternehmen legt Wert auf Vielfalt, Inklusion und die Entwicklung nachhaltiger Technologien, um die Zukunft der Mobilität zu gestalten.

Beschreibung

• Lead and develop a high-performing team supporting GM’s dealer network • Drive parts revenue, customer-pay repair orders, customer retention, tools and equipment utilization, technician training, and warranty administration • Identify product quality concerns and enhance customer satisfaction for GM’s premium brand • Lead, coach, and develop Sales and Service Professionals to execute strategic initiatives and achieve performance goals • Establish team norms that foster productivity, inclusivity, and respect for individuality and diversity • Build a customer-centric culture focused on empowerment, accountability, results, continuous improvement, and change management • Own Zone revenue, customer retention, and overall customer experience • Stay current on GM and automotive-industry developments and adapt processes, systems, and tools • Analyze dealer marketing and merchandising strategies and recommend ways to increase service-lane traffic and profitability • Oversee business-plan execution and implement countermeasures to address challenges and promote innovation • Monitor and achieve KPIs including SRT, NPS, customer retention, STS compliance, EV training and compliance, Workplace of Choice, engagement, Direct Leaders Index, and participation • Apply knowledge of service and parts operations, automotive parts and service systems, dealer operating reports, fixed-operations analysis tools, profit-department structures, and consultative selling techniques

🎯 Anforderungen

• Bachelor’s Degree or equivalent professional experience • 7+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth • 3+ years of experience leading, coaching, and developing a team preferred • Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management • Ability to travel up to 50% • Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools • Must currently reside within the assigned territory or be willing to relocate to Sacramento, CA or a surrounding area approved by leadership within 60 days of the start date • Must not require GM immigration sponsorship now or in the future • Ability to legally operate a motor vehicle regularly and successfully complete a Motor Vehicle Report review

🏖️ Vorteile

• Bonus potential through an incentive pay program based on company, job-level, and individual performance • Medical, dental, and vision benefits • Health Savings Account • Flexible Spending Accounts • Retirement savings plan • Sickness and accident benefits • Life insurance • Paid vacation and holidays • Tuition assistance programs • Employee assistance program • GM vehicle discounts • Relocation benefits for candidates who qualify under company policy

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