Customer Experience Manager Pay (all genders)

🕒 vor 1 Monat

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mail-Benachrichtigung für neue Jobs einrichten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

HRS Group

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 1972

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Travel

Die HRS Group ist ein wegweisendes Unternehmen, das seit über 50 Jahren die Arbeits- und Reisewelt verändert. Durch den Einsatz von Technologie bietet HRS eine innovative Plattform für Geschäftsreisende, die es ihnen ermöglicht, datenbasierte Entscheidungen darüber zu treffen, wo sie weltweit übernachten und arbeiten. Das Unternehmen legt großen Wert auf Nachhaltigkeit, Vielfalt und operative Exzellenz, mit dem Ziel, die Dynamik des Geschäftsreisens kontinuierlich zu verbessern und positiv zur Gesamterfahrung von Business-Profis beizutragen.

Beschreibung

• Resolve complex support cases requiring specialized PAY product knowledge and technical expertise across all PAY products • Provide guidance & troubleshooting on complex customer scenarios to all stakeholders involved in E2E Journey (CXM, payment partners, other interface partners, Accounting/Finance departments, product house, Service teams or Sales) ensuring timely and effective solutions • Identify and escalate critical issues to the appropriate team and leadership to mobilize resources • Participate in customers calls requiring in-depth PAY expertise, contributing to the customer success alongside other teams • Build collective expertise through knowledge sharing & best practices across the CXM team • Partner with cross functional teams to foster a culture of continuous learning, making available up to date documentation • Conduct train-the-trainer sessions that build internal capabilities and ensure consistent support quality • Actively drive measurable impact on the team KPIs and customers satisfaction metrics via continuous performance enhancement • Use insights from customers interactions and data analysis to uncover the root causes of recurrent issues and develop actionable recommendations • Contribute to optimizing issues resolution workflows and the overall PAY Customer journey

🎯 Anforderungen

• Several proven years of professional experience in Customer Experience, Customer Success, or related fields within B2B environments. • Exposure to the payments industry and Enterprise customers management; ideally in travel or fintech. • Customer-centric mindset with passion for delivering exceptional service. • Strong analytical and problem-solving abilities with a data-driven approach. • Excellent communication and stakeholder management skills, first experience in conducting internal trainings. • Experience in working within a matrix organization and cross-functional collaboration. • Ability to prioritize effectively and thrive in fast-paced, dynamic environment with continuously evolving products and solutions. • Experienced in working in virtual, high-performing teams. • Structured, detailed oriented working style with strong organizational skills. • Fluency in German and English, spoken and written; additional language such as Italian or French is a plus.

🏖️ Vorteile

• Attractive remuneration • Fixed monthly salary • All necessary work equipment • Mobility incentives • Annual or multi-year bonus