Vendor & Resource Manager

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Infinitus Systems, Inc.

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

🏥 Gesundheitswesen

💼 Beratung

📦 Logistik

💰 €30.000.000 Series B im 2021-11

Healthcare • Consulting • Logistics

<Infinitus Systems, Inc. > ist eine sicherheitsorientierte Sprach-AI-Plattform im Gesundheitswesen, die Telefonanrufe an Patienten, Kostenträger und Leistungserbringer automatisiert. Dabei werden AI-Agenten, Co-Piloten und Integrationen genutzt, um klinische und administrative Kommunikation zu bewältigen. Das Unternehmen bietet eine SaaS-Sprach-AI-Plattform mit API-Integrationen sowie einer auf das Gesundheitswesen zugeschnittenen Modellarchitektur und Wissensgrafik an, um Gesundheitssysteme, Kostenträger, Spezialapotheken, Labore und pharmazeutische Partner bei der Verbesserung von Effizienz, Genauigkeit und Patientenergebnissen zu unterstützen.

Beschreibung

• Sourcing & Selection: Identify, evaluate, and onboard third-party vendors, contractors, and suppliers that align with the company’s strategic goals and quality standards. • Contract Negotiation: Lead negotiations for contracts, pricing, terms of service, and Service Level Agreements (SLAs) to ensure cost-effectiveness and mitigate operational risk. • Performance Monitoring: Establish and track key performance indicators (KPIs) to measure vendor performance, quality of deliverables, and adherence to SLAs. • Relationship Management: Act as the primary point of contact for external partners, conducting regular business reviews, managing escalations, and resolving disputes or compliance issues. • Risk & Compliance: Ensure vendor compliance with healthcare regulations, including HIPAA, data security standards, clean-room requirements, access controls, and corrective action plans to remediate any violations. • Customer Launch Support: Support customer launches and ramp-ups by aligning vendor resource plans with training, quality expectations, and operational readiness, including vendor audits during onboarding and scaling phases. • Capacity Planning: Collaborate with workforce management, call operations, QA/QC and other operations leadership to translate the forecast into actionable cross skilling and support plans to maximize SLA delivery. Ensure that staffing aligns to forecast short-term and long-term resource needs based on project pipelines and organizational goals. • Allocation & Scheduling: Partner with other operations leaders to assign the right internal personnel and external contractors to projects based on availability, skill sets, and strategic priority. • Utilization Tracking: Monitor and report on resource utilization rates, identifying bottlenecks, over-allocations, or bench time, and proactively recommending adjustments. • Workforce Strategy: Partner with HR and Talent Acquisition to identify skill gaps and advise on the optimal mix of full-time hires versus external contractors/vendors.

🎯 Anforderungen

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field. • 5+ years of progressive experience in vendor management, resource management, workforce planning. Ideally in a Patient Access Hub or similar environment. • Proven track record of managing high-value contracts and optimizing resource allocation across multiple, concurrent projects.

🏖️ Vorteile

• Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only*)* • Competitive salary, equity, and 401(k) • Wellness stipend & great benefits (medical, dental, vision) • Generous PTO & parental leave • Bi-annual offsites & a collaborative, mission-driven culture