Customer Service Representative

🕒 vor 14 Tagen

🌪️ Kansas, Pennsylvania, +1 weitere Bundesländer – Remote

🌪️ Kansas – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote

💵 $16 / Stunde

⏰ Vollzeit

🟢 Junior

💝 Kundenservice

🚫👨‍🎓 Kein Abschluss erforderlich

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InteLogix

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

Gegründet 1957

🤝 B2B

💸 Finanzen

B2B • Finance • Customer Experience

InteLogix ist führend im Bereich Customer Experience (CX) und Forderungsmanagement (Accounts Receivable Management, ARM) und bietet umfassende BPO-Lösungen, die Kundeninteraktionen verbessern und finanzielle Prozesse optimieren. Das Unternehmen spezialisiert sich auf optimierte CX-Dienstleistungen durch innovative, digital unterstützte Strategien und bietet darüber hinaus starke Cybersecurity-Lösungen über sein LogixGuard MSSP an. Mit dem Schwerpunkt auf langfristigen Kundenbeziehungen integriert InteLogix menschliches Einfühlungsvermögen mit fortschrittlicher Technologie, um Erfolg und Effizienz zu fördern.

Beschreibung

• Respond to incoming customer calls regarding their electric and gas services • Educate customers on billing details including explaining charges, payment options, and available assistance programs • Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction. • Focus on first call resolution with each customer. • Identify opportunities to add additional services or upgrades that align with customer needs. • Assist customers with account management, including updates to personal information and services. • Document customer interactions in the call tracking system. • Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals • Perform additional duties as required by management

🎯 Anforderungen

• High School Diploma or GED is required • 1 year of customer service experience is required • 1 year of call center experience is preferred • Excellent customer service experience • Strong written and verbal communication skills • Natural ability to empathize with customers • Ability to project and convey a positive, concerned, and professional image to customers • Ability to be adaptable and quickly adjust to change • Must be able to conduct research efficiently and effectively while working within specific time constraints • Adhere to policies and procedures • Adhere to work schedule and punctuality requirements • Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems • Must be able to maintain a high level of confidentiality in dealing with customer information • Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism

🏖️ Vorteile

• Paid Training • Medical, Dental, and Vision Insurance • Paid Time Off • Employee Discounts