Partner Support Specialist

🕒 vor 2 Tagen

🌵 Arizona, California, +24 weitere Bundesländer – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $20 - $24 / Stunde

⏰ Vollzeit

🟢 Junior

🟡 Mittelstufe

💝 Kundenservice

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Phil, Inc.

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

⚕️ Krankenversicherung

☁️ SaaS

🧬 Biotechnologie

Healthcare Insurance • SaaS • Biotechnology

Phil, Inc. ist ein Unternehmen mit der Mission, den Zugang zu Medikamenten für Patienten zu vereinfachen, indem es ihnen hilft, ihre Medikamente schnell, einfach und erschwinglich zu erhalten. Das Unternehmen bietet die PhilRx Digital Hub Plattform an, die den Zugang zu Medikamenten für Patienten und Anbieter optimiert und Einzelhandels- und Spezialproduktehersteller unterstützt. Die Plattform von Phil, Inc. zielt darauf ab, Gesundheitsergebnisse zu verbessern, indem sie Barrieren abbaut und eine effiziente Medikamentenverteilung sicherstellt, die Abdeckung und Patientenadhärenz optimiert und Gesundheitsdienstleister unterstützt. Durch strategische Partnerschaften hilft Phil, Inc. dabei, den Wert von Zugangsprogrammen für Marken der Lebenswissenschaften zu maximieren und den Patientenzugang sowie das Engagement der Leistungserbringer zu verbessern.

Beschreibung

• Foster a high-performing partner network by discussing performance trends, turnaround times, and aligning on clear goals for improvement • Review and respond to internal escalation requests in a timely and accurate manner • Perform data entry and process requests for Phil’s regional partners • Contact partners to resolve issues that may impact a successful client, patient, or partner experience • Conduct investigative tasks required to support monthly financial reconciliations for partner pharmacies • Review script-level issues to ensure proper processes were followed and correct errors as needed • Triage, resolve, and respond to order-related escalations and one-off requests • Identify errors, understand operational workflows, and take action to unblock prescriptions • Collaborate with cross-functional team members to support company goals and performance targets, including finance, warehouse/logistics, engineering, and patient support.

🎯 Anforderungen

• Prior pharmacy technician experience or direct experience working with prescription-related workflows • 2+ years of experience in administrative support, operations, customer support, or a related field • Strong attention to detail with proven organizational and time-management skills • Self-motivated, hands-on individual who can manage daily and weekly operational tasks independently • Willingness and ability to learn operational workflows and identify root causes quickly • Experience working with external clients or partners, with the ability to communicate clearly and professionally to resolve questions or issues • Solid written, verbal, and interpersonal communication skills • Ability to operate effectively in a fast-paced, evolving environment • Comfortable with ambiguity and adaptable within a rapidly growing startup • Experience using G Suite applications, with the ability to collaborate remotely through shared documents, communication tools, and project coordination platforms

🏖️ Vorteile

• Ground floor opportunity with one of the fastest-growing startups in health-tech • Fully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV • Competitive compensation (commensurate with experience) • Full benefits (medical, dental, vision). • 401(k) contribution opportunity.