Sales and Customer Success Manager

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iTS: Info Technology Supply Ltd.

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 1988

💼 Beratung

⚖️ Rechtswesen

📦 Logistik

Consulting • Legal • Logistics

iTS: Info Technology Supply Ltd. ist ein in Großbritannien ansässiger Anbieter von IT- und Drucklösungen mit über 35 Jahren Erfahrung in der Bereitstellung von Software und Hardware für Organisationen und Wiederverkäufer. Das Unternehmen entwickelt und pflegt hauseigene Software (einschließlich Cloud-IDP und Managementplattformen), liefert Druck-/Kopier-/Scan-Hardware und bietet Managed Print Services, Dokumentenverarbeitung, Klassenraum- und Desktop-Management sowie Wiederverkäufer-Support in Bereichen wie Bildung, Bibliotheken, Recht und Finanzen. iTS verbindet globale Reichweite mit lokaler Expertise und konzentriert sich auf B2B-Partnerschaften und Wiederverkäuferkanäle.

Beschreibung

• Own the full customer journey from qualified lead through renewal and expansion • Define handoff processes between Business Development, Technical Consulting, and Customer Success • Maintain pipeline visibility and produce accurate revenue forecasts for leadership • Identify and pursue upsell and cross-sell opportunities within the existing customer base • Manage and develop a team across Business Development, Technical Consulting, and Customer Success • Set individual KPIs and run regular performance reviews • Build accountability, collaboration, and continuous improvement across the team • Coach the Business Development Executive on complex or high-value deals • Personally lead senior prospect conversations for strategic accounts • Ensure CRM discipline and consistent sales methodology • Own renewal rates and Net Revenue Retention across the product portfolio • Oversee customer health and manage at-risk account escalations • Feed customer insights to Product Managers • Partner with Marketing Operations on renewal communication and re-engagement campaigns • Collaborate with Marketing Product Managers on ICP, target verticals, and sales enablement • Share commercial intelligence to inform product roadmap priorities • Align messaging and positioning for consistent go-to-market execution

🎯 Anforderungen

• 2–4 years in B2B SaaS commercial roles • At least 2 years managing a team • Proven track record in new business acquisition and customer retention, with measurable outcomes • Background in education, legal, corporate, or document management sectors is a strong advantage • Strong CRM proficiency, including webCRM or equivalent • Experience driving team-wide CRM adoption • Understanding of SaaS metrics including ARR, NRR, CAC, LTV, churn rate, and customer health scoring • Comfortable using pipeline data to produce clear, reliable forecasts • Confident communicator able to present to leadership and engage with senior customers • Hands-on and self-sufficient • Data-driven approach grounded in CRM evidence • Comfortable building processes in a transformation environment • Degree in Business, Technology, or a related field preferred but not essential

🏖️ Vorteile

• Performance-based compensation with a variable component tied to measurable results • A role with real scope where you will shape the commercial function for ITS’s growing SaaS portfolio • Direct influence on revenue outcomes with strong leadership team support • An established customer base and proven products as your foundation • Collaborative team with a family spirit • Personal development opportunities