Director, Technology Operations

Stelle nicht auf LinkedIn

🕒 vor 18 Tagen

🐊 Florida, Illinois, +3 weitere Bundesländer – Remote

infoinfo

💵 $128.600 - $165.000 / Jahr

⏰ Vollzeit

🔴 Experte

⚙️ Operations

👻 Geisterscore 20%

infoinfo

🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of Jones Lang LaSalle Americas, Inc.

Jones Lang LaSalle Americas, Inc.

10.000+ Mitarbeiter

🏠 Immobilien

🤝 B2B

💼 Beratung

Real Estate • B2B • Consulting

Wir bieten Dienstleistungen im Bereich Gewerbeimmobilien für Unternehmen und Investoren weltweit an, die Kosten sparen, die Produktivität steigern und die Nachhaltigkeit verbessern.

Beschreibung

• Manage Technology operations for the JLL Bank of America Account • Focus on client success, service level reliability, and relationship management excellence • Proactively anticipate, escalate, and resolve technology issues • Optimize processes and develop a high-performing technology operations team • Manage Bank of America technology compliance activities, including security scanning and disaster recovery testing • Manage incident management activities for the account • Coordinate troubleshooting, support, and service for systems, equipment, and networks • Manage provisioning and user access reporting • Organize and execute onboarding of new systems to the account • Coordinate interfacing strategies between JLL and client systems • Manage hardware provisioning and support for JLL Bank of America account associates • Coordinate the account relationship with the Technology Support Center

🎯 Anforderungen

• Bachelor’s degree required • Broad range of business experience acquired through previous work experience • 5+ years of industry experience • Technical proficiency in IT and Business Intelligence operations • Demonstrated experience improving and optimizing processes • Strong analytical and problem-solving skills • Ability to build a high-performing team, mentor others, and drive team success • Experience with Microsoft Business Intelligence stack, including SharePoint, PowerPivot, PowerView, and SSRS; Tableau or similar is highly desired • Results-driven with outstanding customer service skills • Demonstrated ability to analyze, act, and implement to achieve desired results • Experience with Bank of America and JLL technology environments is highly desirable • Must be authorized to work in the United States without sponsorship

🏖️ Vorteile

• 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay • Supportive culture • Learning together and celebrating success • Competitive benefits and pay

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