Customer Success Manager

🕒 vor 16 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $100.000 - $120.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Kentik

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201 - 500 Mitarbeiter

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • SaaS

Kentik ist ein Unternehmen für Netzwerktransparenz und bietet eine umfassende Plattform zur Optimierung von Cloud-Kosten, Leistung und Sicherheit. Ihre Lösungen ermöglichen es Nutzern, den gesamten Cloud- und Netzwerkverkehr zu visualisieren, die Netzwerkleistung zu überwachen, Probleme schnell zu beheben und sichere Cloud-Migrationen zu gewährleisten. Kentik hilft Organisationen, Cloud-Ausgaben zu reduzieren und DDoS-Angriffe zu mindern, während es Werkzeuge für Netzwerk-KI und Hybrid-Cloud-Transparenz anbietet. Die Plattform lässt sich nahtlos in bestehende Tools integrieren und ist eine unverzichtbare Ressource für jedes Team, das große Netzwerke verwaltet.

Beschreibung

• Identify and foster key customer champions across different parts of the customer organization and take responsibility for the customer’s long-term health and success • Support customers through the Kentik Customer Journey: from on-boarding through adoption, to renewal and growth • Establish and maintain rapport with all assigned accounts • Work closely with your team of Post-Sales Engineers, Account Executives, Product Management, Sales Engineers and Kentik Leadership to ensure customers have an optimal experience and achieve their desired outcomes • Identify and call out account risks • Capture key customer needs, translate them to internal tasks, and execute • Aim to become each customer’s trusted advisor by displaying a high degree of emotional intelligence and being each customer’s advocate back to other Kentik teams • Ability to work in a customer-first, team collaborative setting, supporting other team members and sharing what is working as well as what could be improved • Travel on-site to key customers as needed

🎯 Anforderungen

• 5+ years of Customer Success Management / Account Management experience • Candidate must be based on the East Coast and willing to work EST hours • High degree of proficiency in Salesforce CRM, Google Suite, Modern SaaS CS tools (Catalyst.io, Pendo, Looker, etc.) • Clear communication abilities, and choosing the right mode of communication naturally (email, phone, messaging, etc.) • Ability to speak with authority and lead customer meetings to favorable outcomes • Previous SaaS experience required • Revenue recognition experience in a SaaS framework is a strong plus • Emotional intelligence, ability to pick up interpersonal, unspoken communication and leverage these to drive better outcomes • A “get it done” mindset • Enjoy what you do and bring your unique experience to benefit both the team and our customers • Ability to travel up to 25% of the time

🏖️ Vorteile

• 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents • Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family • Paid family & medical leave • Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays • 401(k) retirement account • Home office reimbursement • Stock options