Customer Success Manager

🕒 vor 19 Tagen

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 €70.000 - €80.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

Jetzt Bewerben

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Level Data

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2007

📚 Bildung

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

Level Data ist ein SaaS-Unternehmen, das Bildungseinrichtungen im K–12-Sektor und Schulbezirken Datenmanagement-, Validierungs- und Analysetools zur Verfügung stellt, um finanzielle Investitionen, die Effektivität von Lehrkräften und Schülerergebnisse miteinander zu verbinden. Die Plattform automatisiert Daten-Workflows, verfolgt die Dienstleistungen in der sonderpädagogischen Förderung (IEP-Minuten), unterstützt die Einhaltung von Vorschriften und Lehrerzertifizierungen und bietet ROI-Analysen und Coaching-Management an, um Bundesstaaten und Bezirken zu helfen, prüfungssichere, evidenzbasierte Entscheidungen im großen Maßstab zu treffen.

Beschreibung

• Own value delivery, renewals, and expansion. • Manage account success plans, forecast and close renewals end-to-end (pricing, terms, redlines, on-time signature) and run upsell/cross-sell from discovery to close solo or in partnership with Sales. • Accountable for GRR and NRR targets across your book. • Drive measurable value. • Translate product usage into strategic outcomes superintendents, CIOs, and CFOs care about data accuracy, governance, reporting confidence and tell that story through QBRs, EBRs, and executive readouts. • Manage risk and prevent churn. • Monitor health signals, build remediation plans, and orchestrate cross-functional rescues before issues become churn. • Build durable, multi-threaded relationships. • Map and engage stakeholders across IT, instructional, finance, and exec sponsors; deliberately de-risk single-threaded accounts. • Lead complex SaaS implementations. • Partner with product and engineering onboarding, integrations, and configuration; close the loop with product feedback that shapes the roadmap. • Use AI and automation to scale your impact. Apply modern CS tooling health-score automation, AI-assisted account research, dashboards to manage a larger book without losing the white-glove feel.

🎯 Anforderungen

• 3-5+ years of experience in Customer Success managing enterprise customers and senior stakeholders in a SaaS environment • Proven track record of achieving GRR and NRR targets • Strong verbal and written communication skills, including presentation ability for executive audiences through EBRs and board level communication • Strong understanding of customer success motions including value focused account planning, expansion motions, multi-threading, mutual action plans, QBRs/EBRs, onboarding in data, analytics, or education technology • Highly organized and data driven, with strong attention to detail, the ability to manage multiple accounts and priorities simultaneously, and a bias toward using metrics and dashboards to inform decisions and track progress • Bachelor's degree in a relevant field (Education, Data Science, Business, etc.) or equivalent professional experience • Technical background or fluency is a strong plus; experience with APIs, data integrations, product configuration, or similar technical concepts will be increasingly valuable as this role evolves at the intersection of customer success and product • Comfort with AI-powered tools (e.g., LLM-based research assistants, automated meeting summaries, predictive health scoring) and a bias toward using them to scale your impact.

🏖️ Vorteile

• Unlimited PTO • 401(k) with company match • Competitive medical, dental, and vision coverage • Paid parental leave • Mental health and wellness support • Annual learning & development budget