Senior Operations Specialist

Stelle nicht auf LinkedIn

🕒 vor 2 Monaten

🌵 Arizona, California, +1 weitere Bundesländer – Remote

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💵 $74.600 - $139.100 / Jahr

⏰ Vollzeit

🟠 Senior

⚙️ Operations

🦅 H1B-Visum-Sponsor

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👻 Geisterscore 28%

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🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of Marsh McLennan

Marsh McLennan

10.000+ Mitarbeiter

Gegründet 1871

⚖️ Rechtswesen

📣 Marketing

💸 Finanzen

Legal • Marketing • Finance

Marsh McLennan ist ein führendes Unternehmen für professionelle Dienstleistungen in den Bereichen Risiko, Strategie und Personal. Mit über 85. 000 Mitarbeitern weltweit umfasst das Unternehmen vier Hauptgeschäftsbereiche: Marsh, das Versicherungs- und Risikomanagement-Lösungen anbietet; Guy Carpenter, spezialisiert auf Rückversicherung und Kapitalstrategien; Mercer, spezialisiert auf Beratung in den Bereichen Gesundheit, Vermögen und Karriere; und Oliver Wyman, fokussiert auf Strategie-, Wirtschafts- und Markenberatung. Marsh McLennan engagiert sich für eine inklusive Unternehmenskultur, befähigt seine Mitarbeiter und liefert innovative Lösungen an Kunden weltweit.

Beschreibung

• Serve as a subject matter expert for the Certificates of Insurance process and related operational activities • Support onshore and offshore teams with COI questions, issue resolution, and process guidance • Review certificate requests and help ensure accurate handling of coverage requirements and certificate issuance • Read and interpret contracts, insurance requirements, and policy language to support compliant COI processing • Assist with implementation activities, transition support, and project work related to the offshore COI function • Support setup, go-live, and stabilization efforts for transitioned COI work • Assist with developing, maintaining, and updating SOPs, job aids, desk procedures, and knowledge articles for COI processes • Assist in delivering training and knowledge transfer sessions for offshore and onshore team members • Provide ongoing coaching and support to help ensure process consistency, service quality, and operational readiness • Help identify process gaps, trends, and improvement opportunities within COI workflows • Partner with leadership on standardization, efficiency, and continuous improvement initiatives • Collaborate with teammates, servicing teams, and third-party vendors to support client service and operational excellence • Help monitor adherence to established processes, service expectations, and quality standards

🎯 Anforderungen

• College Degree or equivalent education, training and work-related experience • Property & Casualty Insurance License • Five years of experience within the insurance industry • Experience handling Complex Certificates of Insurance • Ability to read contracts and insurance policies • Highly effective written and verbal communication skills • Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals • Demonstrated proficiency in basic computer applications, such as Microsoft Office software products • Ability to work without direct supervision

🏖️ Vorteile

• Generous time off, including personal and volunteering • Tuition reimbursement and professional development opportunities • Hybrid work • Charitable contribution match programs • Stock purchase opportunities

Jetzt Bewerben

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