Senior Manager, CRM, Data & Membership Systems

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🕒 vor 8 Tagen

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟠 Senior

🏆 Customer Success

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Lebenslauf hochladen

MRC | Merchant Risk Council

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2000

🤝 Non-Profit

💳 Fintech

📚 Bildung

Non-profit • Fintech • Education

MRC | Merchant Risk Council ist die führende globale Non-Profit-Organisation, die sich der Sicherung der Integrität des E-Commerce verschrieben hat. Dies geschieht durch umfassende Expertise im Zahlungsverkehr, in der Betrugsprävention und im Risikomanagement. MRC bietet Mitgliedsdienste, Branchenevents, Zertifizierung (CPFPP), eLearning, Interessenvertretung und Forschung für Fachleute im Bereich Zahlungen und Betrugsprävention, Händler und Lösungsanbieter weltweit. So schafft die MRC Plattformen für Zusammenarbeit, berufliche Weiterentwicklung und politische Mitwirkung.

Beschreibung

• Serve as the primary administrator and strategic owner for Salesforce and related membership systems. • Manage user access, security, profiles, permissions, automation, workflows, objects, reports, dashboards, and data quality processes. • Support ongoing enhancements to CRM architecture, operational workflows, and member lifecycle management. • Maintain documentation for systems, processes, automations, integrations, and operational procedures. • Evaluate and recommend improvements to business systems, workflows, and platform usage. • Oversight and collaboration on integrations between Salesforce and connected business platforms. • Partner with internal teams and vendors to improve interoperability and automation between platforms. • Monitor and troubleshoot integration issues, synchronization failures, and workflow bottlenecks across systems. • Develop and maintain operational dashboards and reporting to support membership, events, sponsorship, marketing, education, finance, and executive decision-making. • Assist departments with reporting requirements, segmentation, operational analytics, and process optimization. • Collaborate with stakeholders across departments to evaluate operational needs and implement scalable technology solutions. • Serve as a bridge between business stakeholders, vendors, and technical resources, helping translate business needs into practical technology solutions.

🎯 Anforderungen

• 5+ years of experience administering Salesforce or comparable CRM/business systems. • Experience managing integrations between SaaS business platforms. • Strong understanding of CRM data structures, workflows, reporting, and operational processes. • Excellent analytical, troubleshooting, organizational, and communication skills. • Ability to balance strategic thinking with hands-on execution. • Experience coordinating with external vendors, consultants, or implementation partners. • Strong communication skills with the ability to translate technical concepts and system impacts into practical guidance for business stakeholders. • Preferred Salesforce Certified Administrator. • Experience with association management systems (AMS), membership organizations, nonprofit operations, or event technology platforms. • Familiarity with platforms such as HubSpot, Cvent, Sitecore, learning management systems, or financial systems integrations. • Experience with middleware/integration tools and APIs. • Experience with data governance, reporting strategy, or business intelligence tools. • Experience documenting operational processes and systems architecture.

🏖️ Vorteile

• N/A