Customer Service Representative

Stelle nicht auf LinkedIn

🕒 vor 2 Monaten

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Vollzeit

🟢 Junior

🟡 Mittelstufe

💝 Kundenservice

🚫👨‍🎓 Kein Abschluss erforderlich

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NeoPollard Interactive

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2018

🎮 Gaming

🤝 B2B

☁️ SaaS

Gaming • B2B • SaaS

NeoPollard Interactive ist ein innovatives Unternehmen, das sich der Bereitstellung der profitabelsten iLottery-Programme in ganz Nordamerika widmet. Sie bieten eine umfassende und anpassbare Suite von iLottery-Geschäftsmodulen an, darunter Spielermanagement, Spielverwaltung, Zahlungen, Compliance und verantwortungsbewusste Spiele-Dienstleistungen. Die robusten, sicheren und benutzerfreundlichen Lösungen von NeoPollard sind bereits in Lotterien in Michigan, Virginia, West Virginia und New Hampshire implementiert. Das Unternehmen ist eine Zusammenarbeit zwischen Pollard Banknote und NeoGames und bietet hochmoderne Online-, mobile und hybride Gaming-Lösungen, die nahtlos mit stationären Einzelhandelsgeschäften integriert werden. NeoPollard Interactive zeichnet sich durch seine iLottery 360° Lösung aus, die neue Einnahmequellen und Innovationen für staatliche und provinzielle Lotterien schafft.

Beschreibung

• Interact with customers to provide information and process inquiries about accounts, products, and services. • Troubleshoot technical issues related to computer/tablet/cell phone applications according to established department policies and protocols • Respond to and process inbound calls, real-time chat communications, emails and make outgoing calls • Communicate special marketing offers to VIP customers • Provide timely feedback to the company regarding service failures or customer concerns • Maintain customer confidentiality • Adopt and promote company values • Remain current on all new developments and procedures regarding department and company protocols. • Work according to set goals and targets • Have fun!

🎯 Anforderungen

• High School diploma or equivalent, some college preferred • 2 or more years of inbound/support call center experience • 1 or more years of working remotely and achieving set KPI’s • Must have reliable internet and able to pass internet speed test • Must have ability to travel to lottery headquarters once each quarter • Must be camera ready while working! • Advanced knowledge of computers and Windows Office Programs • Experienced with computers, smartphones, tablets and is able to troubleshoot internet connectivity, app, and browser issues • Highly developed verbal, interpersonal, and written communication skills and able to relate to with others, maintain a friendly, professional, and courteous demeanor while assisting members and co-workers throughout the day • Demonstrated accuracy with a consistent attention to detail • Possess independent judgment, discretion and initiative in absence of specific directions from management • Good grammatical and typing/data entry skills with an emphasis on accuracy • Thrives in a fast-paced, dynamic work environment and is able to work effectively and efficiently while maintaining a high level of member service • Organized with excellent time-management skills • Previous technical support experience an asset

🏖️ Vorteile

• Comprehensive Health, Vision, and Dental Insurance • Life Insurance & AD&D Insurance • 401K Savings Program (With Competitive Corporate Matching for U.S. Employees) • Paid Vacation and Personal Time • Quarterly Profit-Sharing Program for All Employees Who Have Completed Six Months of Continuous Service • Fully Paid Parental Leave Program • Wellness and Employee Assistance Program (EAP) from Ulliance • Company-Provided Laptop • Career Development Opportunities including Ongoing Training and Professional Development Courses (Including the NPi Leadership Academy for Emerging Leaders)