Customer Service Representative

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🕒 vor 3 Monaten

🌲 Oregon – Remote

🌲 Oregon – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💝 Kundenservice

Jetzt Bewerben

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Nextgen Real Estate

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51 - 200 Mitarbeiter

Nextgen Real Estate ist ein innovatives Immobilienunternehmen mit Sitz in Houston, Texas, unter der Leitung von Julia Wang.

Beschreibung

• Respond to customer inquiries via phone, email, and chat promptly and professionally. • Assist customers with product selection and provide detailed product information. • Resolve customer complaints and issues with a focus on achieving customer satisfaction. • Maintain detailed records of customer interactions and transactions in our CRM system. • Collaborate with team members to enhance service delivery and share knowledge. • Follow up with customers to ensure their issues were resolved to their satisfaction. • Monitor customer feedback and report trends to management for process improvement.

🎯 Anforderungen

• High school diploma or equivalent required; additional education or certification in customer service is a plus. • Proven experience in a customer service role, preferably in a fast-paced environment. • Exceptional verbal and written communication skills. • Strong problem-solving skills and ability to think on your feet. • Proficient with CRM systems and Microsoft Office Suite. • Ability to work independently as well as in a team environment. • Flexible schedule availability, including evenings and weekends as needed.