Principal Success Manager – Strategic Accounts

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Ontic

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 1974

🚀 Luft- und Raumfahrt

🔧 Hardware

Aerospace • Hardware

Ontic ist ein globaler OEM und Anbieter von Wartungs-, Reparatur- und Überholungsdiensten (MRO), der sich auf etablierte, zertifizierte Flugzeugteile spezialisiert hat. Seit über 45 Jahren erwirbt, lizenziert und fertigt Ontic komplexe, technisch anspruchsvolle Komponenten und Baugruppen (Elektronik/Avionik, Hydraulik, Pneumatik und mehr) und unterstützt kommerzielle, militärische, Hubschrauber- und Geschäftsflugzeugkunden weltweit. Das Unternehmen bietet End-to-End-Teileversorgung, OEM-Lizenzierungs-/Veräußerungsdienste und globale MRO-Einrichtungen, um die langfristige Verfügbarkeit, Qualität und Unterstützung für alternde Flotten zu gewährleisten.

Beschreibung

• Own the strategic relationship with a portfolio of high-value Fortune 500 clients • Serve as the main point of contact post-sale, ensuring alignment with client business objectives • Act as a strategic advisor and tactical partner, guiding clients through platform optimization and maturity • Drive platform adoption, ensuring clients realize measurable business value • Proactively identify opportunities for Ontic to solve additional pain points and help clients scale their protective intelligence programs • Build success plans, map value drivers, and track ROI to strengthen business cases for renewal and growth • Lead high-level business reviews and success planning sessions with senior executives and cross-functional stakeholders • Challenge clients thoughtfully when needed—presenting data, trends, and best practices that guide better outcomes • Forecast, manage, and own renewals, ensuring seamless continuation of service • Partner with Sales to identify expansion opportunities and co-create account growth strategies • Track account health signals and proactively mitigate risks to retention • Serve as the voice of the client internally, influencing product roadmaps, service offerings, and strategic initiatives • Collaborate with Product, Engineering, Sales, and Marketing to ensure a coordinated approach to client satisfaction and innovation • Contribute to scaling internal systems and workflows (e.g., SFDC, JIRA, Pendo) to drive efficiency and repeatability • Help define and refine playbooks, onboarding frameworks, and client communication models

🎯 Anforderungen

• 10+ years in Customer Success, Strategic Account Management, or related roles supporting Fortune 500 or global enterprise clients, the last 3-4 years focused on delivery value to high profile strategic accounts • Proven track record of managing complex, high-touch client relationships and delivering strategic value • Strong executive presence with the ability to engage and influence C-suite stakeholders • Confident leading both strategic planning and hands-on tactical execution • Exceptional communication, facilitation, and presentation skills • Experience in SaaS platforms, preferably with enterprise B2B or security-related solutions • Consultative mindset with strong business acumen and problem-solving skills • Familiarity with tools like Salesforce, JIRA, Gainsight, ChurnZero, and Pendo is a plus • Added bonus would be experience in the corporate security space • Willingness to travel up to 30%, based on business needs

🏖️ Vorteile

• Competitive Salary • Medical, Vision & Dental Benefits • 401k • Stock Options • HSA Contribution • Learning Stipend • Flexible PTO Policy • Quarterly company ME (mental escape) days • Generous Parental Leave policy • Home Office Stipend • Mobile Phone Reimbursement • Home Internet Reimbursement for Remote Employees • Anniversary & Milestone Celebrations