Associate Regional Manager, Service Ops – Central

🕒 vor 14 Tagen

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Vollzeit

🟢 Junior

🟡 Mittelstufe

⚙️ Operations

🚫👨‍🎓 Kein Abschluss erforderlich

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Otis Elevator Co.

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10.000+ Mitarbeiter

Gegründet 1853

🚗 Transport

🏢 Unternehmen

Transport • Enterprise

Die Otis Elevator Co. ist ein weltweit führender Anbieter in der Herstellung, Installation und im Service von Aufzügen und Fahrtreppen. Mit über 2,3 Millionen gewarteten Einheiten weltweit erleichtert Otis die tägliche Bewegung von Milliarden von Menschen und ist damit einer der bekanntesten Namen in der urbanen Mobilität. Das Unternehmen bietet ein breites Spektrum an Produkten von Niedrig- bis Hochhausaufzügen sowie Modernisierungs- und Sicherheitsupgrades. Otis ist bekannt für sein Engagement in technologische Innovationen, Sicherheit und Nachhaltigkeit. Seine Produkte sind integraler Bestandteil vieler ikonischer Gebäude und stark frequentierter Verkehrsknotenpunkte weltweit.

Beschreibung

• Provide on-going training, development, and leadership to the service and repair colleagues • Responsible for the quality of all service and repair field operations for the operating area; inclusive of ensuring we have the appropriate allocation of resources to meet our customers' needs • Investigate and resolve all critical customer issues • Advocate for usage of digital tools and applications for our service colleagues • Lead process workshops and ensure strict adherence to service processes • Monitor field tests as well as first inspection and data reports • Consult with service managers regarding problems encountered with service performance • Assess improvement opportunity patterns and determine solutions to ensure service projects are completed to satisfaction and within reasonable timeframe

🎯 Anforderungen

• High school diploma or equivalent required; bachelor’s degree preferred • 5+ years elevator industry experience required • Management experience required • Ability to thrive in a dynamic, team-oriented work environment • Strong verbal and written communication skills necessary to build relationships and set clear expectations with both internal and external stakeholders • Self-motivated individual capable of managing multiple projects and responsibilities simultaneously • Comfortable working in a technical setting with proficiency in Microsoft-based computer software • Demonstrates strong leadership, goal-oriented mindset, and excellent time management and organizational abilities • Willingness to travel up to 50% of the time

🏖️ Vorteile

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment • You and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage. • Enjoy three weeks of paid vacation, along with paid company holidays • We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being. • Life insurance and disability coverage to protect you and your family. • Voluntary benefits, including options for legal, pet, home, and auto insurance. • We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families. • Pursue your educational goals with our tuition reimbursement program. • Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.