Customer Support, Retail Account

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Outsourcey

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2024

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • IT outsourcing

Outsourcey ist eine führende Agentur für Remote-Mitarbeitervermittlung, die sich darauf spezialisiert hat, Unternehmen mit qualifizierten Offshore-Talenten zu verbinden. Sie vereinfachen den Outsourcing-Prozess für Unternehmen, von Startups bis hin zu Fortune-500-Unternehmen, indem sie flexible Personallösungen ohne langfristige Verträge oder Einrichtungsgebühren anbieten. Durch die Nutzung eines umfangreichen Netzwerks qualifizierter Fachkräfte hilft Outsourcey Kunden, Betriebskosten zu senken, während Effizienz und Skalierbarkeit verbessert werden, und stellt sicher, dass Unternehmen ihre Projektanforderungen in verschiedenen Branchen effektiv erfüllen können.

Beschreibung

• Direct point of contact for customer telephone, email and social media enquiries • Build customer loyalty by creating a positive and responsive service experience with every customer interaction • Resolve simple customer enquiries at first point of contact • Direct complex queries or problems to appropriate team/department in a timely manner • Provide customers with accurate information • Accurately record customer calls and ensure calls are categorised correctly • Accurately maintain user database and profiles • Maintain VIP customer database • Manage VIP calls for information or assistance. • Produce and distribute VIP bonus rewards. VIP stationery monitored and restocked • Weekly reports produced and distributed as required. • Ensure required reports are completed accurately and within specified timeframes • Maintain FAQ information for all three brands and ensure they are correct at all times • Conduct analysis on customer enquiries and identify training needs for the business based on enquiry trends • Participate in the training of business departments where required • Requests for information logged, handled promptly and courteously. • Operational functions attended to on time and within guidelines. • Maintain a high level of understanding of internal

🎯 Anforderungen

• Customer Service Focused • Enjoys dealing with customer enquiries over the telephone, email and social media • Ability to resolve problems over the telephone through appropriate questioning techniques • Strong verbal and written communication skills • Effective time management/efficiency to deliver on goals • Attention to detail • Conflict resolution skills • Experience in a fast paced customer service environment within the retail industry • Demonstrated effective problem solving ability (takes ownership for actions and uses initiative to get results) • Retail POS application systems knowledge preferred • Strong PC Skills and good working knowledge of Microsoft Office suite • Understanding of ticketing service desk system. • Intermediate Experience Systems: Zendesk FranConnect (Wardrobe)

🏖️ Vorteile

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO. • Work closely with a team of industry leaders who have successfully scaled BPOs in the past. • Career growth and development opportunities.