Senior Customer Support Specialist

🕒 vor 1 Monat

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

over99

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

🎮 Gaming

🎲 Glücksspiel

Gaming • Gambling

over99 ist ein in Berlin ansässiges iGaming-Unternehmen, das Casino-Produkte, Spiele und Spielerlebnisse der nächsten Generation entwickelt. Sie entwickeln innovative Casinospiele, betreiben Marketing- und Affiliate-Programme, skalieren Marken und bieten erstklassigen Spielersupport und -betrieb. Mit einem Fokus auf mutiges Design, datengesteuertes Wachstum und Plattformbesitz zielt over99 darauf ab, die Zukunft der digitalen Unterhaltung im iGaming-Bereich zu gestalten.

Beschreibung

• Provide high-quality customer support via live chat and email, resolving player inquiries related to accounts, payments, promotions, and platform-related issues. • Have experience dealing with escalated tickets, investigating, and debugging prior to escalations. • Experience with dealing with game providers using their service desk and dealing with bet issues or bugs. • Manage and resolve player complaints professionally, escalating complex or unresolved cases to senior team members when required. • Assist players with account creation, password resets, deposits and withdrawals, bonuses, and other account-related queries. • Maintain up-to-date knowledge of Winna’s products, promotions, terms, and policies to ensure accurate and consistent communication. • Follow company security protocols and ensure compliance with gaming regulations and responsible gambling standards. • Troubleshoot and resolve common technical issues, including platform errors, payment processing issues, and site navigation challenges. • Capture and communicate player feedback to relevant internal teams to support continuous improvement. • Maintain accurate and detailed records of customer interactions for reporting and compliance purposes. • Collaborate closely with internal teams to resolve issues efficiently and improve the overall player experience.

🎯 Anforderungen

• 2–3 years of experience in customer support within the iGaming industry, ideally in a crypto environment • Good understanding of balance transactions, bonuses structure and game rules. • Familiarity with iGaming platforms, CRM systems, and basic technical troubleshooting • Excellent written and verbal communication skills, with the ability to explain complex information clearly • Strong problem-solving skills and the ability to remain calm and effective under pressure • High attention to detail, particularly when handling sensitive player data and financial transactions • A strong customer-first mindset and passion for delivering exceptional service • Fluency in English is required; additional languages are a plus • Ability to work shifts, including evenings, weekends, and holidays • Knowledge of online casino games, sports betting, poker, and/or esports

🏖️ Vorteile

• Competitive Salary – We pay top-of-market for top-tier talent. • Remote-First Work Environment – Work from anywhere, collaborate globally. • Generous Holiday Allowance – Take the time you need to rest and recharge. • Flexible Time Off & Hours – We focus on results, not clocking in. • Performance-Related Bonus – We reward outcomes, ownership, and real impact.