Customer Success Manager – Retention

🕒 vor 5 Tagen

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

Owner.com

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2020

☁️ SaaS

🤝 B2B

🏪 Marktplatz

💰 €120.000.000 Series C - Owner im 2025-05

SaaS • B2B • Marketplace

Owner. com ist eine KI-gesteuerte SaaS-Plattform, die unabhängigen Restaurants hilft, den direkten Online-Verkauf zu steigern. Sie bietet markeneigene Webseiten, Online-Bestellungen, individuelle mobile Apps, automatisiertes Marketing, Treueprogramme und eine Provision-freie Lieferung. Das Unternehmen betont die Erhöhung des Google-Datenverkehrs, Wiederholungsbestellungen und die Reduzierung von Gebühren Dritter für Restaurantbesitzer durch schlüsselfertige Technologie und Unterstützung.

Beschreibung

• Deliver a world-class customer experience in collaboration with our Operational teams. • Own a dual-track book of business: approximately 50 accounts in a proactive capacity focused on optimization and value realization, and approximately 15 accounts in a reactive retention capacity focused on saving at-risk customers. You'll manage both simultaneously and know when to shift focus. • Drive customer retention with a target save rate of 60%+, reducing churn through a combination of relationship management, data-informed storytelling, and genuine problem-solving. • Help customers improve ROI through strategic, personalized advice and solutions. • Play an integral role in refining health metrics and identifying what it takes to scale success across our entire customer base. • Influence Owner.com's product roadmap by uncovering product opportunities. • Set the stage for strategic follow-up with CSMs and surface actionable insights for Product, Sales, and Marketing.

🎯 Anforderungen

• 2+ years of experience in a Customer Success, Account Management, or Retention role, ideally in a SaaS or subscription-based environment. • Demonstrated track record of hitting retention, save-rate, or account health targets. You can point to specific metrics, not just outcomes. • Experience managing a high-volume, call-based workflow and comfortable owning outbound and inbound outreach simultaneously and self-directing your prioritization throughout the day. • Ability to interpret customer data and usage trends and communicate them clearly and persuasively to customers in real time. • Experience with Customer Success tools, including (but not limited to) Salesforce, SalesLoft, TalkDesk, Gong, Loom, and Metabase. • A background in B2B2C, ideally within the food/hospitality and technology space. You are familiar with industry trends and competitive dynamics and eager to share that knowledge with your team. • A commitment to personal growth and continuous development. • Bonus: Experience working in a restaurant, bringing additional perspective to the role.

🏖️ Vorteile

• comprehensive health coverage • work from anywhere (100% remote workplace) • unlimited PTO • extra fun perks!