Manager, Customer Success

🕒 vor 1 Monat

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Owner.com

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2020

☁️ SaaS

🤝 B2B

🏪 Marktplatz

💰 €120.000.000 Series C - Owner im 2025-05

SaaS • B2B • Marketplace

Owner. com ist eine KI-gesteuerte SaaS-Plattform, die unabhängigen Restaurants hilft, den direkten Online-Verkauf zu steigern. Sie bietet markeneigene Webseiten, Online-Bestellungen, individuelle mobile Apps, automatisiertes Marketing, Treueprogramme und eine Provision-freie Lieferung. Das Unternehmen betont die Erhöhung des Google-Datenverkehrs, Wiederholungsbestellungen und die Reduzierung von Gebühren Dritter für Restaurantbesitzer durch schlüsselfertige Technologie und Unterstützung.

Beschreibung

• Ensure customers are engaged, satisfied, and successful with online ordering, delivery, and marketing solutions. • Lead a team focused on driving the growth and retention of the customer base. • Help reduce churn, ensuring customers continue using and benefiting from our platforms. • Foster deeper relationships with customers and identify opportunities for upselling or cross-selling. • Identify and address customer needs, ensuring a seamless and successful experience with the platform. • Cultivate satisfied customers who become advocates, building a positive reputation for the brand.

🎯 Anforderungen

• 5+ years of experience in customer retention, customer success, or account management, preferably in the SaaS, POS, or restaurant technology sector. • Experience managing a customer-facing team, with proven ability to drive performance and nurture team growth. • 2-3 years in software sales, preferably to small business owners. Strong understanding of objection handling and isolation best practices with the ability to up-level reps on these critical skills. • A deep commitment to delivering an exceptional customer experience, with a track record of building and maintaining strong relationships with clients. • Strong analytical skills with the ability to interpret customer data and metrics, turning insights into actionable strategies for customer retention. • Excellent verbal and written communication skills, with the ability to effectively engage with customers and collaborate cross-functionally with internal teams. • Proven problem-solving skills, with the ability to anticipate customer needs and proactively address challenges before they escalate. • A highly adaptable individual who thrives in a fast-paced environment and is able to manage multiple priorities and meet deadlines. • Ability to demonstrate using AI to drive business efficiency. Familiarity with SaaS platforms, restaurant tech, online ordering systems, or POS solutions is a plus.

🏖️ Vorteile

• comprehensive health coverage • work from anywhere (100% remote workplace) • unlimited PTO - plus extra fun perks!