Support, Financial Control and Accounting Specialist

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Pennylane

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane ist eine französische SaaS-Plattform, die das Finanzmanagement, die Buchhaltung, die Rechnungsstellung, das Ausgabenmanagement, die Liquiditätsverwaltung und die Geschäftsbanking-Funktionen für kleine und mittelständische Unternehmen, Selbstständige und Buchhaltungsfirmen zentralisiert. Sie bietet ein integriertes Dashboard, automatisierte Workflows, Bankkonten und Firmenkarten, Rechnungs- und Zahlungstools sowie native Integrationen mit Buchhaltungs- und Zahlungspartnern, um die Buchführung und Cashflow-Operationen zu optimieren.

Beschreibung

• As a Support Specialist — Financial Control & Accounting, you act as both a subject-matter expert and a platform expert. • You are the primary point of contact for our clients who have chosen Pennylane as the central software for their accounting and financial management. • You interact with users daily and seek to understand the issues they encounter. • After investigating, your goal is to provide an answer or solution to the user, or, when necessary, escalate the issue to the technical teams. • You are also responsible for helping company and firm accountants import their data into Pennylane to ease their migration. • First 3 months: You join the Pennylane Academy and receive continuous training on the product and the team’s processes. • Months 4–6: You gain autonomy and begin handling increasingly complex customer requests. • In the future, you will have opportunities to progress to resolving more advanced issues within the Support team as well as to other teams.

🎯 Anforderungen

• Accounting education (examples: BTS CGO, DCG, BTS Business Administration for SMEs, Master in Accounting, Control & Audit (CCA), or Bachelor in Administration and Accounting). • At least 3 years’ experience in a public accounting firm (ideally having completed at least three fiscal periods/busy seasons). • Experience working directly with company leaders is a plus (for example, internal advisory). • Enthusiasm for innovative work tools and new technologies. • Autonomy and the ability to solve problems independently and find solutions. • Familiarity with the Pennylane platform is a plus. • Professional working proficiency in English. • Strong written communication skills and the ability to explain concepts clearly and pedagogically when interacting with users. • Ability to understand and respond to client needs, deliver excellent service, and maintain strong client relationships. • Capacity to work both independently and as part of a team. • Flexibility to adapt to the tool’s rapid evolution. • Willingness to learn and keep up to date with product developments.

🏖️ Vorteile

• One of the best health plans on the market (Alan Blue and Alan Mind). • Meal vouchers (Swile card). • Between 6 and 12 additional RTT days on top of 5 weeks of paid vacation. • Opportunity to improve your English through Busuu. • A monthly allowance for all Pennylaners to support working from home or from a coworking space. • Easy access to our offices, located a few minutes from Saint-Lazare in central Paris. • BSPCE equity package. • Access to 8,000 gyms across France and more than 300 wellness activities via our partner Gymlib. • A Mac. • We play many sports together and regularly gather for company events such as Tech Days (which bring remote Pennylaners together every 3 months) and our annual company retreat, fostering strong team cohesion for everyone.