Support Specialist — Management Reporting & Accounting

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Pennylane

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane ist eine französische SaaS-Plattform, die das Finanzmanagement, die Buchhaltung, die Rechnungsstellung, das Ausgabenmanagement, die Liquiditätsverwaltung und die Geschäftsbanking-Funktionen für kleine und mittelständische Unternehmen, Selbstständige und Buchhaltungsfirmen zentralisiert. Sie bietet ein integriertes Dashboard, automatisierte Workflows, Bankkonten und Firmenkarten, Rechnungs- und Zahlungstools sowie native Integrationen mit Buchhaltungs- und Zahlungspartnern, um die Buchführung und Cashflow-Operationen zu optimieren.

Beschreibung

• As a Support Specialist for Management Reporting and Accounting, you act as both a product and domain expert. • You are the primary point of contact for our client base that has chosen Pennylane as the central software for their accounting and financial management. • You engage with users daily and seek to understand the issues they encounter. • After investigation, your goal is to provide an answer or solution to the user, or, when necessary, escalate the issue to the technical teams. • You are also responsible for helping in-house accountants and accounting firms import their data into Pennylane to facilitate their migration.

🎯 Anforderungen

• Accounting education (e.g., BTS CGO, DCG, BTS in SME/PMI Management Assistance, Master CCA, or Bachelor's in Administration and Accounting). • At least 3 years' experience in an accounting firm (ideally having worked through at least three fiscal periods). • Experience working directly with company leadership is a plus (e.g., internal advisory). • Enthusiasm for innovative work tools and new technologies. • Autonomy and the ability to resolve problems independently and find solutions. • Familiarity with the Pennylane platform is a plus. • Professional working proficiency in English. • Strong written communication skills and a pedagogical approach to interact with users clearly and professionally. • Ability to understand and respond to client needs, deliver excellent service, and maintain strong client relationships. • Ability to work independently and collaboratively as part of a team. • Flexibility to adapt to the tool’s rapid evolution. • Willingness to learn and stay up to date on product developments.

🏖️ Vorteile

• Top-tier health insurance (Alan Blue and Alan Mind). • Meal vouchers (Swile card). • Between 6 and 12 additional RTT days (time-off in lieu) on top of 5 weeks of paid vacation. • Opportunity to improve your English through Busuu. • A dedicated monthly budget for all Pennylaners to support working from home or from coworking spaces. • Easy access to our offices, located a few minutes from Saint-Lazare in the heart of Paris. • BSPCE grant (stock options). • Access to 8,000 gyms across France and over 300 wellness activities through our partner Gymlib. • Company-provided Mac. • Company events such as Tech Days and our annual company seminar.