Customer Support Associate

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Proof Holdings, Inc.

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11 - 50 Mitarbeiter

PROOF feiert die Schnittstelle von digitaler Kunst und Gemeinschaft und entwickelt Produkte, um Verbindung, Bildung und Unterhaltung für NFT-Künstler, Sammler und Enthusiasten zu erleichtern. Ziel ist es, den Raum zugänglicher und vielfältiger zu gestalten.

Beschreibung

• Perform chat, email, and phone-based customer support • Perform technical support to assist customers in navigating and troubleshooting platform issues, leveraging AI tools to diagnose problems, surface solutions, and resolve issues more efficiently • Maintain a positive, empathetic, and professional attitude toward customers at all times • Resolve product or service questions and technical issues by asking clarifying questions, determining the root cause, selecting and explaining the best solution • Provide accurate, valid, and complete information to customers and internal stakeholders by using the right methods/tools • Provide product feedback and suggestions • Take on additional responsibilities and grow your career • Other operational and administrative duties as needed, based on business and customer needs

🎯 Anforderungen

• Passionate about building customer connections • Experienced in customer service, preferably in a contact center environment • An excellent writer and verbal communicator • Committed and focused, with the follow-through and drive to see problems through to resolution • Capable of diffusing tension to work through the issues at hand • Able to multitask across multiple windows and leverage AI tools to get tasks done efficiently • Flexible and cooperative in your approach to working with others • Patient in helping others resolve technical issues • Comfortable with and enthusiastic about technology

🏖️ Vorteile

• Medical, dental, and vision benefits • Life insurance, long and short-term disability coverage • 401k Plan with a 4% match, beginning on your hire date • Unlimited Sick and Vacation time • 14 paid company holidays • Company Chillax weeks • 12 weeks of paid parental leave • 4 week sabbatical after 5 years of continuous full time employment • Health Reimbursement Arrangements for fertility and gender affirmation • Lunch on Proof through Grubhub credit • Monthly work from home stipend • Professional development credit • Monthly reimbursement for Wellness • And more!