Senior Solution Architect, Public Sector Industry Experience

🕒 vor 2 Monaten

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Vollzeit

🟠 Senior

💻 Lösungsingenieur

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Salesforce

WebsiteLinkedInAlle Stellen

10.000+ Mitarbeiter

Gegründet 1999

☁️ SaaS

🤝 B2B

🤖 Künstliche Intelligenz

SaaS • B2B • Artificial Intelligence

Salesforce ist die weltweit vertrauenswürdigste Plattform für Customer Relationship Management (CRM), die entwickelt wurde, um Marketing-, Vertriebs-, Handels-, Service- und IT-Teams zu vereinen und Kundenbeziehungen zu verbessern. Es bietet Lösungen wie Sales Cloud zum Abschluss von Geschäften, Service Cloud für Kundensupport und Marketing Cloud zum Aufbau dauerhafter Kundenbeziehungen. Salesforce fördert das Wachstum von Unternehmen jeder Größe mit seiner umfassenden Plattform, die autonome KI-Agenten und vereinheitlichte Daten umfasst. Das Unternehmen unterstützt Lernen durch sein Trailhead-Programm und bietet geführte Pfade zur Entwicklung von Salesforce-, digitalen und Soft Skills an. Über 150. 000 Unternehmen vertrauen Salesforce, das nicht nur durch seine Technologie, sondern auch durch sein Engagement für bessere Geschäftspraktiken und Gemeinschaften hervorsticht.

Beschreibung

• Serve as a trusted advisor to the client • Identify and lead internal critical initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise • Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value • Work collaboratively and having very strong communications skills, especially in instructing sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization • Identify and proactively lead risk areas and commit to seeing an issue through to complete resolution • Handle customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners • Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward • Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

🎯 Anforderungen

• 5+ years of shown experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and known work • Extensive experience with configuration and customization on the Salesforce platform • Authority level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes • Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs • Experience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs • Hands-on technical experience with Service Cloud, OmniStudio and Public Sector (PSS) is required • Strong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of customers • Meticulous individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies • Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience • Must be a standout colleague as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams • A great listener with the ability to connect with people in diverse roles • Resourceful and entrepreneurial thinker who can work through and solve problems

🏖️ Vorteile

• time off programs • medical • dental • vision • mental health support • paid parental leave • life and disability insurance • 401(k) • employee stock purchasing program